Search found 11 matches

by dcpartners
Wed Jul 10, 2019 9:02 pm
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

I've enabled Outlook Logging (File>Options>Advanced>Enable troubleshooting logging) on a few users to see if it has any effect on the issue. Other than that I've found no solution or any indication of where the hiccup is happening to solve/prevent it. I tried that approach and it didn't work for us...
by dcpartners
Sat Jun 29, 2019 9:42 pm
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

Outlook logging was turned on, because that’s what Zimbra Support would have needed to troubleshoot. Outlook logging was left on for some period of time, no issues, so Outlook logging was turned off and the issues did not reappear. Outlook logging I believe was on for a few days. Further questions....
by dcpartners
Sat Jun 29, 2019 8:00 am
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

Yes; they were all 64-bit. You mentioned about turning the logging on. Are you referring the Outlook logging (enable troubleshooting logging) OR Zimbra logging? When you did this, did you turn on and turn off straight away? Or did you let the logging running for few hours and turn off? I'm apprecia...
by dcpartners
Fri Jun 28, 2019 2:10 am
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

smeitr wrote:Hello,

Same behavior for us: Outlook crash several time everyday since some around 2 months
Microsoft Outlook pour Office 365 MSO (16.0.11727.20188) 64 bits
Zimbra Connector 8.8.12.1813
And Zimbra Server 8.8.12_GA_3803



It's the same with us. Have you try to install 32 bit one instead?
by dcpartners
Fri Jun 28, 2019 2:09 am
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

FWIW, I have a reseller customer whose end user customers were experience random, sometime frequent Outlook crashes. Lates Zimbra 8.8.12 ZCO with Outlook 2016 (mostly). I asked the reseller to turn on Outlook logging, so that we could open a Support Case with Zimbra. Te reseller reported that after...
by dcpartners
Fri Jun 28, 2019 2:06 am
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

Hi @Mark … are you using Ms Office 2016 64 bits or 32 bits? We now has 2 machines reported using 64 bits and have this crash issue.
by dcpartners
Tue Jun 25, 2019 8:11 am
Forum: Zimbra Connector for Outlook
Topic: Outlook constantly crashing
Replies: 18
Views: 7599

Re: Outlook constantly crashing

We just found 1 machine that reported the Outlook 2016 crash quite regularly. This machine used the latest ZCO 8.8.12. This particular machine used an Office 64 bits while the others are 32 bits. We will attempt to install 32 bits and will let you know . At the meantime, do you find any solution for...
by dcpartners
Tue Jun 04, 2019 6:03 am
Forum: Zimbra Connector for Outlook
Topic: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook
Replies: 10
Views: 8136

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

I had Office 2013 Home and Business 32 bit with same issue. I created two entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\Microsoft\Windows\Windows Search\Preferences {D00FDE68-3E80-4f8c-899D-D9DD16BA7D1D} REG_DWORD 0x1 {FA9628A0-F223-4...
by dcpartners
Fri Nov 09, 2018 4:11 am
Forum: Zimbra Connector for Outlook
Topic: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook
Replies: 10
Views: 8136

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

With 8.8.9.1775 we have not issues. we have office 2013 32bit , OEM - Home and business. Unfortunately I think we cannot upgrade them to same version x64. We have the product key but if we tried to use them on setup.office.com we get only 32bit versions... Have u tried this solution? So the version...
by dcpartners
Wed Nov 07, 2018 3:09 am
Forum: Zimbra Connector for Outlook
Topic: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook
Replies: 10
Views: 8136

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Same identical issue here. Is it a issue with office 2013? In the meantime we stopped zco upgrade Yes, it is with the latest ZCO. Do you know what version of ZCO that you use currently (the one is working)? Also, have you done upgrading to 64 bits instead for Office 2013 as this probably our other ...

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