License Activation - error

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Krishopper
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License Activation - error

Postby Krishopper » Mon Feb 07, 2011 9:06 pm

Is anyone else having issues obtaining a license activation key from the Zimbra support site?
Error Reason: ERROR_SF_LICENSE_SOBJECT_NOT_FOUND (3010): No license information was found. By license ID =
I find this to be a royal pain in the ...


14319KevinH
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License Activation - error

Postby 14319KevinH » Mon Feb 07, 2011 10:15 pm

Sorry you ran into trouble.
Please contact sales/support to update your license. They will be able to resolve this for you.
Krishopper
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License Activation - error

Postby Krishopper » Mon Feb 07, 2011 10:20 pm

I opened a ticket about three hours ago. Still waiting for assistance.
Whee.
14319KevinH
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License Activation - error

Postby 14319KevinH » Tue Feb 08, 2011 10:45 am

Should be solved and/or have a work around. Looks like a small number of people had a problem activating last night. Less than 10 total. If you are still having issues please update your support ticket.
Krishopper
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License Activation - error

Postby Krishopper » Tue Feb 08, 2011 8:55 pm

Continuing to have issues, again. I have updated the support ticket - and now I wait. This is becoming a very frustrating upgrade with this license server thing.
ZCS upgrade from 6.0.10 to 7.0.0 will be performed.

ERROR: Unable to reach the Zimbra License Activation Server.
14319KevinH
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License Activation - error

Postby 14319KevinH » Tue Feb 08, 2011 9:06 pm

That looks like a connect issue. Can you telnet to license.zimbra.com from that server? Looking at the logs others are able to activate so the service is up.
Krishopper
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License Activation - error

Postby Krishopper » Tue Feb 08, 2011 9:12 pm

Yep, I can reach port 80...
# telnet license.zimbra.com 80

Trying 205.140.197.124...

Connected to vlicense.zimbra.com.

Escape character is '^]'.

^]close
telnet> close

Connection closed.
Krishopper
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License Activation - error

Postby Krishopper » Tue Feb 08, 2011 9:16 pm

Also just did a tcpdump, and then ran the install.sh script. I'm seeing bi-directional traffic to the license.zimbra.com server:
# tcpdump -n 'host 205.140.197.124'

tcpdump: verbose output suppressed, use -v or -vv for full protocol decode

listening on eth0, link-type EN10MB (Ethernet), capture size 96 bytes

21:15:46.165074 IP 74.86.217.77.44625 > 205.140.197.124.443: S 2912489530:2912489530(0) win 5840

21:15:46.208596 IP 205.140.197.124.443 > 74.86.217.77.44625: S 1215291247:1215291247(0) ack 2912489531 win 4380

21:15:46.208675 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 1 win 46

21:15:46.210532 IP 74.86.217.77.44625 > 205.140.197.124.443: F 1:1(0) ack 1 win 46

21:15:46.253941 IP 205.140.197.124.443 > 74.86.217.77.44625: . ack 2 win 4380

21:15:46.253998 IP 205.140.197.124.443 > 74.86.217.77.44625: F 1:1(0) ack 2 win 4380

21:15:46.254030 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 2 win 46
sdrury
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License Activation - error

Postby sdrury » Wed Feb 09, 2011 3:15 am

Getting the same here in Australia. Hoping to get our business ZCS server updated tonight.
Have raised a support ticket.
Sean.
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oetiker
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ZCS/ZD Version: Release 9.0.0.GA.3924.UBUNTU18.64 U
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License Activation - error

Postby oetiker » Wed Feb 09, 2011 3:44 am

Getting the same! it is just horrible, a good product with a broken licences activation. thats just a no go for me.

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