[SOLVED] Problem with addresses lookup after upgrade to 7

[mmoret]

Hi,
I just upgraded my OS edition to 7. Looks great and the social tab is really nice.

I have one (liitle) problem, whem composing a new mail, address lookups fail.

When clicking the To button, the following error appears:

method: [unknown]

msg: system failure: Caught IOException opening index

code: service.FAILURE

detail: soap:Receiver

trace: com.zimbra.common.service.ServiceException: system failure: Caught IOException opening index ExceptionId:btpool0-7://192.168.192.50/service/soap/SearchRequest:1297145453117:9351315b65c841fa Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.cs.index.LuceneIndex.expandWildcardToken(LuceneIndex.java:459) at com.zimbra.cs.index.MailboxIndex.expandWildcardToken(MailboxIndex.java:458) at com.zimbra.cs.index.query.TextQuery.(TextQuery.java:113) at com.zimbra.cs.index.query.TextQuery.(TextQuery.java:67) at com.zimbra.cs.index.query.parser.QueryParser.createContactQuery(QueryParser.java:660) at com.zimbra.cs.index.query.parser.QueryParser.createQuery(QueryParser.java:606) at com.zimbra.cs.index.query.parser.QueryParser.toDefaultClause(QueryParser.java:331) at com.zimbra.cs.index.query.parser.QueryParser.toClause(QueryParser.java:300) at com.zimbra.cs.index.query.parser.QueryParser.toQuery(QueryParser.java:265) at com.zimbra.cs.index.query.parser.QueryParser.parse(QueryParser.java:235) at com.zimbra.cs.index.ZimbraQuery.(ZimbraQuery.java:439) at com.zimbra.cs.index.MailboxIndex.search(MailboxIndex.java:143) at com.zimbra.cs.mailbox.IndexHelper.search(IndexHelper.java:129) at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java:3743) at com.zimbra.cs.service.mail.Search.doSearch(Search.java:134) at com.zimbra.cs.service.mail.Search.handle(Search.java:114) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:401) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:276) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.io.FileNotFoundException: /opt/zimbra/index/0/5/index/0/_16p_2.del (No such file or directory) at java.io.RandomAccessFile.open(Native Method) at java.io.RandomAccessFile.(RandomAccessFile.java:212) at org.apache.lucene.store.SimpleFSDirectory$SimpleFSIndexInput$Descriptor.(SimpleFSDirectory.java:76) at org.apache.lucene.store.SimpleFSDirectory$SimpleFSIndexInput.(SimpleFSDirectory.java:97) at org.apache.lucene.store.NIOFSDirectory$NIOFSIndexInput.(NIOFSDirectory.java:98) at org.apache.lucene.store.NIOFSDirectory.openInput(NIOFSDirectory.java:78) at org.apache.lucene.store.FSDirectory.openInput(FSDirectory.java:347) at com.zimbra.cs.index.LuceneDirectory.openInput(LuceneDirectory.java:135) at org.apache.lucene.util.BitVector.(BitVector.java:219) at org.apache.lucene.index.SegmentReader.loadDeletedDocs(SegmentReader.java:649) at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:609) at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:583) at org.apache.lucene.index.DirectoryReader.(DirectoryReader.java:109) at org.apache.lucene.index.ReadOnlyDirectoryReader.(ReadOnlyDirectoryReader.java:27) at org.apache.lucene.index.DirectoryReader$1.doBody(DirectoryReader.java:79) at org.apache.lucene.index.SegmentInfos$FindSegmentsFile.run(SegmentInfos.java:677) at org.apache.lucene.index.DirectoryReader.open(DirectoryReader.java:73) at org.apache.lucene.index.IndexReader.open(IndexReader.java:316) at org.apache.lucene.index.IndexReader.open(IndexReader.java:262) at com.zimbra.cs.index.LuceneIndex.openIndexReader(LuceneIndex.java:696) at com.zimbra.cs.index.LuceneIndex.getIndexReaderRef(LuceneIndex.java:785) at com.zimbra.cs.index.LuceneIndex.getIndexSearcherRef(LuceneIndex.java:527) at com.zimbra.cs.index.LuceneIndex.expandWildcardToken(LuceneIndex.java:423) ... 50 more

request:
Body: {

SearchRequest: {

_jsns: "urn:zimbraMail",

field: "contact",

limit: 50,

locale: {

_content: "nl"

},

offset: 0,

query: ""." (is:local)",

sortBy: "nameAsc",

types: "contact",

tz: {

id: "Europe/Berlin"

}

}

},

Header: {

context: {

_jsns: "urn:zimbra",

account: {

_content: "martijn@mmoret.com",

by: "name"

},

authToken: "(removed)",

notify: {

seq: 2

},

session: {

_content: 11,

id: 11

},

userAgent: {

name: "ZimbraWebClient - FF3.0 (Mac)",

version: "7.0.0_GA_3077"

}

}

}
A reboot did not work.

I am running Zimbra on Ubuntu 10.04 LTS 64-bit.
TIA

Martijn

[14319KevinH]

Please file a bug in bugzilla and attach the mailbox.log with as much detail as possible.
It looks like an index issue. Did you try to re-index the mailbox from the cmd line or the admin console?

[11419marshall]

I'm seeing this problem as well. Was a bug ever opened on this issue?

[mmoret]

I'm first trying the re-index optionIf that does not work, I will open a bug.
Regards

Martijn

PS, re-index is running.....

[mmoret]

Hi,
Re-indexing finished and solved the problem!

I did it from the command-line as I do not know how to run it from the admin interface .
Here is the command I used:

zmprov rim user@domain.com start

Follow the progress with:

zmprov rim user@domain.com status
Thanks to KevinH!
regards

Martijn

[11419marshall]

Cool, thanks for the update. Glad to hear it solved the problem.