Zimbra - Statistics show no data available

trolo_vk · Post by **trolo_vk** » Mon Sep 21, 2009 6:42 am

HI ALL,
I READ THIS SITE:

LOGGER (ZCS 6.0.X AND LATER) - ZIMBRA :: WIKI
STATISTICS SHOW NO DATA AVAILABLE

1. ZMLOGGERCTL STATUS; PS AX | GREP ZMLOGGER

2. /OPT/ZIMBRA/LIBEXEC/ZMRRDFETCH -F ZMMTASTATS

3. GREP -W MTA /VAR/LOG/ZIMBRA-STATS.LOG

4. TAIL /VAR/LOG/ZIMBRA-STATS.LOG

5. ZMSOAP -Z GETLOGGERSTATSREQUEST STATS/@NAME=ZMMTASTATS | HEAD -20
THIS IS ATTACHMENT:
IN 5. STEP I GET ERROR:

ZIMBRA@PLUTO:~$ ZMSOAP -Z GETLOGGERSTATSREQUEST STATS/@NAME=ZMMTASTATS | HEAD -20 > /HOME/ZIMBRA/5.TXT

I GET THIS ERROR:

ERROR: SERVICE.FAILURE (SYSTEM FAILURE: UNABLE TO READ LOGGER STATS)

THIS IS MY STATUS:

ZIMBRA@PLUTO:~$ ZMCONTROL STATUS

HOST PLUTO.NOSLUS.CZ

ANTISPAM RUNNING

ANTIVIRUS RUNNING

LDAP RUNNING

LOGGER RUNNING

MAILBOX RUNNING

MEMCACHED RUNNING

MTA RUNNING

SNMP RUNNING

SPELL RUNNING

STATS RUNNING

EVERY DAY, 1X-2X I GET EMAIL FROM MY ZIMBRA SERVER:

SEP 20 14:35:06 PLUTO ZIMBRAMON[4064]: 4064:ERR: SERVICE STATUS CHANGE: PLUTO.NOSLUS.CZ LOGGER CHANGED FROM RUNNING TO STOPPED
AND I MUST RUN THIS SERVICE MANUALLY...
WHAT IS WRONG?
THX FOR REPLY

EDIT:

I HAVE ZCS 6.0... I UPGRADED FROM 5.0.16...

AND NOW I AGAIN GET EMAIL FROM ZIMBRA SERVER:

SEP 20 14:35:06 PLUTO ZIMBRAMON[4064]: 4064:ERR: SERVICE STATUS CHANGE: PLUTO.NOSLUS.CZ LOGGER CHANGED FROM RUNNING TO STOPPED

SEP 21 13:12:44 PLUTO ZIMBRAMON[4064]: 4064:ERR: SERVICE STATUS CHANGE: PLUTO.NOSLUS.CZ LOGGER CHANGED FROM STOPPED TO RUNNING
BUT NOW LOGGER RUN SELF... WHY?

chh · Post by **chh** » Mon Sep 28, 2009 6:00 am

Hi,
I see the same problem here. I get this error as well when using the Admin Page for statistics.

On my first click there I get this error

Mail: system failure: exception during auth {RemoteManager: zimbra.systrade.de->zimbra@zimbra.systrade.de:22} Fehlercode: service.FAILURE Details:soap:Receiver

When selecting other tabs I get the error described by Trolo.
Christian

1225wedge · Post by **1225wedge** » Tue Sep 29, 2009 3:05 pm

Not sure if this is related or not, but sysstat is now required with the latest versions of Zimbra. In Ubuntu after installing the sysstat package you must do one of the following to enable it...
dpkg-reconfigure systat or manually changing value of ENABLED from "false" to "true" in "/etc/default/sysstat"
Make sure to restart the service /etc/init.d/sysstat restart
Could this be the problem?

chh · Post by **chh** » Wed Sep 30, 2009 3:19 am

Hi Wedge,
you are the man! This solved it for us.
EDIT: OK not really. Stats work for systemwide, but not when I select a specific host.

Thanks a lot.
Christian

1225wedge · Post by **1225wedge** » Wed Sep 30, 2009 8:06 am

cch,
My system is functioning the same, I have systemwide stats but nothing for a specific host. There is a bug report started here...

Zimbra Bug 41301
What it did seem to help with were the errors I was seeing on the Admin page and the logger service stoping and having to be manually restarted. But since I made several changes to my system I was looking for confirmation from others.