"Server error encountered"

zorinlynx · Post by **zorinlynx** » Tue Sep 13, 2005 8:19 am

Hello folks,
I managed to get Zimbra installed successfully on a CentOS 4 system (RHEL4 clone) and it starts up and seems to run okay on the server side, but when I go to "Accounts -> mydomainname.com" and click "New" to add a user, I got a dialog box:
"Server error encountered"
I see no error messages when Zimbra starts up, and I can't find any log files that have errors either.
I know the error is vague, and I'd like to find out what's causing it, but where do I even start debugging this? What can trigger that particular error? It's not a very useful message.
Zimbra looks like it has potential; please show me the path.
Thanks!
-John "Zorin" Flynn

14319KevinH · Post by **14319KevinH** » Tue Sep 13, 2005 10:19 am

Can you try to create a user via the command line:

This">http://zimbra.com/downloads/zimbra_open ... ml#1022509
This will help us determine if it's a backend or frontend issue.

zorinlynx · Post by **zorinlynx** » Tue Sep 13, 2005 10:56 am

[quote user="14319KevinH"]Can you try to create a user via the command line:

This">http://zimbra.com/downloads/zimbra_open ... ml#1022509
This will help us determine if it's a backend or frontend issue.[/QUOTE]
[zimbra@simba ~]$ zmprov

prov> ca flynnj@simba.cs.fiu.edu

b858ca70-246e-11da-a8c8-1f02905fb019
Looks like it worked; my account now appears in the account list in the GUI, but I'm still getting the "Server error encountered" when I try to double-click on the account.

zorinlynx · Post by **zorinlynx** » Tue Sep 13, 2005 11:07 am

More info: The account I created can receive mail, and I can read mail using IMAP. I can also log into the normal user interface and read and send mail... So this is an issue with the administration interface specifically, it seems.

schemers · Post by **schemers** » Tue Sep 13, 2005 11:27 am

Another thing that would help debug the problem is looking in /opt/zimbra/log/zimbra.log to see if there is a Java Exception in the log at the time the error happens in the admin console.
thanks, roland

zorinlynx · Post by **zorinlynx** » Wed Sep 14, 2005 8:03 am

[quote user="schemers"]Another thing that would help debug the problem is looking in /opt/zimbra/log/zimbra.log to see if there is a Java Exception in the log at the time the error happens in the admin console.
thanks, roland[/QUOTE]
Like I mentioned earlier, there's no sign of errors in that log. I wish I could provide information, but this is all I have.
If anyone has any other suggestions for tracking down the problem, chime in. Is there a way to start Zimbra or its components in "Super Verbose Debugging Mode" or similar?
-Z

schemers · Post by **schemers** » Wed Sep 14, 2005 11:16 am

You could also try adding ?debug=1 to end of your admin URL. That will popup a client-side debug window (make sure you don't have popups blocked), which might have more information about the failure when it occurs.
roland

zorinlynx · Post by **zorinlynx** » Fri Sep 16, 2005 9:38 am

[quote user="schemers"]You could also try adding ?debug=1 to end of your admin URL. That will popup a client-side debug window (make sure you don't have popups blocked), which might have more information about the failure when it occurs.
roland[/QUOTE]
I tried the ?debug=1 and am not getting the client side debug window... Turned popup blocking completely off and still nothing.
-Z

14319KevinH · Post by **14319KevinH** » Fri Sep 16, 2005 10:48 am

Try "$set:debug 1" in the account search bar. This shold trigger the debug window.