Zimbra 8.6 on CentOS 6 errors

test2nn · Post by **test2nn** » Wed Jun 10, 2015 8:28 am

Hello [mention:b2d2f77aa8834e248d3a7d1d01dc5d2d:e9ed411860ed4f2ba0265705b8793d05]
Thank you.
First the output of ls -l --time-style long-iso /usr/lib64/ is the following:
[View:http://pastebin.com/vC15RLbS:940:0]
For the tracing of the install: I have a noob question: How do I enter a command while installing?
I tried using two ssh connections (1 with the installation and 1 for the command) and the command doesn't give me any output.
Thanks in advance.

tvizirov · Post by **tvizirov** » Wed Jun 10, 2015 10:04 am

That's ok, when you trace, there shouldn't be an output because all activity is send to a log (/tmp/strace.log). That is the file to send me on my email. After the error is reproduced, check the file that it has logging info, then send it to me.

Thanks.

test2nn · Post by **test2nn** » Wed Jun 10, 2015 10:07 am

Ah, I understand.

But the command ps -e | grep -i install isn't giving me any output!

So I can't find the PID.

Thanks.

tvizirov · Post by **tvizirov** » Wed Jun 10, 2015 10:16 am

From the output that you sent me I see this:

lrwxrwxrwx. 1 root root 19 2015-05-13 12:54 libstdc++.so.6 -> libstdc++.so.6.0.13

-rwxr-xr-x 1 root root 0 2015-05-19 08:47 libstdc++.so.6.0.13

It shows that the libstdc++.so.6 is a symlink to libstdc++.so.6.0.13, but on the next line, the libstdc++.so.6.0.13 is shown as 0kb.

You can first find out the package that provides the file:

$ dpkg -S /urs/lib64/libstdc++.so.6.0.13

Then reinstall the same package and finally try the installation again. Let me know.

test2nn · Post by **test2nn** » Wed Jun 10, 2015 10:38 am

Thank you.
Because I use CentOS I have used # rpm -qil /urs/lib64/libstdc++.so.6.0.13
Output is "package /urs/lib64/libstdc++.so.6.0.13 is not installed"
I tried installing the package libstdc++.so.6.0.13 by using yum install libstdc++.so.6.0.13 but got the following output:

yum install libstdc++.so.6.0.13

Loaded plugins: fastestmirror, security

Setting up Install Process

Loading mirror speeds from cached hostfile

* base: mirrors.centos.webair.com

* extras: mirrors.centos.webair.com

* updates: mirrors.centos.webair.com

No package libstdc++.so.6.0.13 available.

Error: Nothing to do
When trying to install libstdc++.so.6 I got the following output.
# yum install libstdc++.so.6
Loaded plugins: fastestmirror, security
Setting up Install Process
Loading mirror speeds from cached hostfile
* base: mirror.atlanticmetro.net
* extras: mirror.atlanticmetro.net
* updates: mirror.atlanticmetro.net
base | 3.7 kB 00:00
extras | 3.4 kB 00:00
updates | 3.4 kB 00:00
updates/primary_db | 3.3 MB 00:01
Package libstdc++-4.4.7-11.el6.i686 already installed and latest version
Nothing to do

How would I install this package?

tvizirov · Post by **tvizirov** » Wed Jun 10, 2015 10:51 am

Oh, yes, sorry.

Can you run this command:

# yum install libstdc++ -y

Then try the install again and let me know if it works.

test2nn · Post by **test2nn** » Thu Jun 11, 2015 4:14 am

Thank you.
When running this command I got the following output:
[root@zimbra ~]# yum install libstdc++ -y
Loaded plugins: fastestmirror, security
Setting up Install Process
Loading mirror speeds from cached hostfile
* base: mirrors.centos.webair.com
* extras: mirrors.centos.webair.com
* updates: mirrors.centos.webair.com
base | 3.7 kB 00:00
extras | 3.4 kB 00:00
updates | 3.4 kB 00:00
updates/primary_db | 3.8 MB 00:08
Package libstdc++-4.4.7-11.el6.x86_64 already installed and latest version
Nothing to do

I did update yum before trying to install libstdc. What am I missing?
Thanks

tvizirov · Post by **tvizirov** » Thu Jun 11, 2015 4:36 am

Try:

# yum reinstall libstdc++ -y

test2nn · Post by **test2nn** » Thu Jun 11, 2015 7:24 am

Thank you so much!

The installation finished now!

However I have one problem, when trying to verify the installation by using the su Ã¢â‚¬â€œ zimbra -c Ã¢â‚¬Å“zmcontrol statusÃ¢â‚¬Â command I got a error saying:

-bash: zimcontrol: command not found

De webclient isn't working either.

I am sorry to bother you still, you helped me to get further than I have gotten before!

tvizirov · Post by **tvizirov** » Thu Jun 11, 2015 7:46 am

Glad it worked.

I will summarize the solution:

1. In the install log we saw the following error that terminated the install:

Wed Jun 10 08:39:00 2015 Initializing ldap...

Wed Jun 10 08:39:00 2015 *** Running as zimbra user: /opt/zimbra/libexec/zmldapinit

/opt/zimbra/openldap/sbin/slapd: error while loading shared libraries: /usr/lib64/libstdc++.so.6: file too short

2. From the output that you sent me I see this:

lrwxrwxrwx. 1 root root 19 2015-05-13 12:54 libstdc++.so.6 -> libstdc++.so.6.0.13

-rwxr-xr-x 1 root root 0 2015-05-19 08:47 libstdc++.so.6.0.13

It shows that the libstdc++.so.6 is a symlink to libstdc++.so.6.0.13, but on the next line, the libstdc++.so.6.0.13 is shown as 0kb.

We found the package that provides the library:

$ rpm -qf /urs/lib64/libstdc++.so.6.0.13

Then reinstalled the same package and the installation succeed.

---------------------------------------------------------

Now, for your new errors, I suggest to open a new thread in the appropriate forum for that, since it is not going to be classified as installation issue anymore.

There is a little hint in the installation, without much info about it. The error was seen above the error that stopped the install:

----

Wed Jun 10 08:38:26 2015 The previous configuration appears to have failed to complete

Wed Jun 10 08:38:59 2015 Saving config in /opt/zimbra/config.28650...

Wed Jun 10 08:38:59 2015 done.

Wed Jun 10 08:39:00 2015 Operations logged to /tmp/zmsetup06102015-083813.log

---

I suspect this has something to do with it, but I am not sure. It could be other things. So, pls open a new thread for the new problems in the correct forums and people will respond.

Thanks.