8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Ask questions about your setup or get help installing ZCS server (ZD section below).
Post Reply
SecretiveNickname
Posts: 4
Joined: Wed May 10, 2017 10:52 am

8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by SecretiveNickname »

Hello Forum :)

we are running Release 8.7.7.GA.1787.UBUNTU14.64 UBUNTU14_64 FOSS edition currently on a single Amazon EC2 instance. We are experiencing some Errors in the WebUI, see Screenshot attached. We are getting this Error in the WebUI when trying to view emails every now and then (around once a day). We have around 25 people working with the zimbra in our office. We also installed zextras.

We found this thread viewtopic.php?t=60298 and tried to disable the DOS filter like so:

zimbra@mail:~$ zmprov mcf +zimbraHttpThrottleSafeIPs 1.2.3.4/32

But it did not help :( Some more info on the subject: https://wiki.zextras.com/wiki/ZeXtras_S ... _DoSFilter and https://wiki.zimbra.com/wiki/DoSFilter

The nginx log shows logs like these when the error occures:

1.2.3.4:55286 - - [10/May/2017:11:10:06 +0200] "POST /service/soap/BatchRequest HTTP/1.1" 502 1332 "https://mail.example.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36" ""
SecretiveNickname
Posts: 4
Joined: Wed May 10, 2017 10:52 am

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by SecretiveNickname »

As the screenshot upload didn't seem to work out, here is the error message we get in the Browser (I translated it from german)

Error in the network service
method: Search request
code: CSFE_SVC_ERROR
detail: HTTP response status 504
User avatar
DualBoot
Elite member
Elite member
Posts: 1326
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by DualBoot »

Hello,

try to set zimbraSafeThrottleIp at server level and restart mailboxd.

Regards,
SecretiveNickname
Posts: 4
Joined: Wed May 10, 2017 10:52 am

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by SecretiveNickname »

Hi DualBoot,

thanks for your reply :) As stated in my initial comment, that was the first thing we tried:

zimbra@mail:~$ zmprov mcf +zimbraHttpThrottleSafeIPs 1.2.3.4/32
zimbra@mail:~$ zmmailboxdctl restart

It didn't help though :(
User avatar
DualBoot
Elite member
Elite member
Posts: 1326
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by DualBoot »

zmprov mcf is not at server level.
It is global configuration. That is why you should try by using zmprov ms $(zmhostname) blabla and restart the mailboxd .
After restarting your mailboxd, look at /opt/zimbra/log/mailbox.log to check if all of your IP are whitelisted.

Regards,
SecretiveNickname
Posts: 4
Joined: Wed May 10, 2017 10:52 am

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by SecretiveNickname »

From the feeling of it "it got better", but we are still getting the same error message today every now and then.
User avatar
DualBoot
Elite member
Elite member
Posts: 1326
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by DualBoot »

Check nginx.access.log, nginx.log and mailbox.log and for DOS Filter zmmailboxd.out
leencenters
Posts: 24
Joined: Sun Feb 25, 2018 10:37 am

Re: 8.7.7 FOSS: CSFE_SVC_ERROR HTTP response status 504 when viewing Mails in the WebUI

Post by leencenters »

I have the same problem,,, Any one had fix it??
Post Reply