Can't Create Zimbra Account in ZD

[iomari]

Greetings,
Ever since I updated zimbra to 8.7.9, zimbra desktop can no longer connect to the server. I can still connect to my gmail account but I can not create any zimbra account even though I'm using the same settings I was using prior to my server upgrade. I was previously using ZCS version 8.7.5 and all worked well. Unfortunately I found that you can't downgrade so I'm stuck.
Is there a know issue with ZCS 8.7..9 and ZD 7.3.0 (which I believe is the latest version)?

All this stress because I read that as of ZCS 8.7.6, chat was built in and worked with ZD whereas prior to 8.7.6 I had to install zextras. This was important because prior to ZCS 8.7.6, ZD did not recognize the zextras chat module. Because of that short coming, I sidelined ZD for Thunderbird which had a chat module that worked well with ZCS. However I always wanted the look of ZD for my clients. So I was quite surprised that after the long wait, I can not even connect to ZCS from ZD anymore.

here is the error message in full from the ZD configuration installation:


Timeout when connecting to "https://collab.xxxxxx.loc:993/service/soap/". Please check host/port and network connectivity.
Display error details
com.zimbra.common.soap.SoapFaultException: https://collab.xxxxxx.loc:993/service/soap/ ExceptionId:com.zimbra.common.service.RemoteServiceException: https://collab.gntbig.loc:993/service/soap/ ExceptionId:btpool0-16:1495715435830:28b1e853d61f25b7 Code:remote.TIMEOUT at com.zimbra.common.service.RemoteServiceException.TIMEOUT(RemoteServiceException.java:64) at com.zimbra.common.service.RemoteServiceException.doConnectionFailures(RemoteServiceException.java:153) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:600) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:588) at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:583) at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:520) at com.zimbra.cs.zclient.ZMailbox.(ZMailbox.java:425) at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:362) at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:295) at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:287) at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:752) at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:725) at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:116) at java.net.SocketInputStream.read(SocketInputStream.java:171) at java.net.SocketInputStream.read(SocketInputStream.java:141) at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) at sun.security.ssl.InputRecord.read(InputRecord.java:503) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973) at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930) at sun.security.ssl.AppInputStream.read(AppInputStream.java:105) at java.io.BufferedInputStream.fill(BufferedInputStream.java:246) at java.io.BufferedInputStream.read(BufferedInputStream.java:265) at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78) at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106) at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116) at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.readLine(MultiThreadedHttpConnectionManager.java:1413) at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973) at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735) at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098) at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398) at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:594) ... 37 more Code:remote.TIMEOUT at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:342) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:350) at com.zimbra.cs.account.soap.SoapProvisioning.createAccount(SoapProvisioning.java:493) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflineAccount(JspProvStub.java:94) at com.zimbra.cs.offline.jsp.ZmailBean.doRequest(ZmailBean.java:168) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormBean.java:153) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.sun.el.parser.AstFunction.getValue(AstFunction.java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_6(org.apache.jsp.desktop.accsetup_jsp:2517) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_0(org.apache.jsp.desktop.accsetup_jsp:950) at org.apache.jsp.desktop.accsetup_jsp._jspService(org.apache.jsp.desktop.accsetup_jsp:155) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

BTW, I also tried to confiure ZD using IMAP instead of Zimbra and it failed also.

Thanks in advance
iomari