Good morning,
I’ve made upgrade process in following way:
./install.sh -a /opt/zimbra/conf/ZCSLicense.xml
During installation following information appeared:
1)
Checking for available license file...
Current Users=15 Licensed Users=100
2)
Looking for valid license to install...license installed.
Activating license...failed to activate license.
From outlook 2016 client I’m receiving the following communicate from zimbra server:
Your IMAP server wants to alert you to the following: Your mail server's license is missing, invalid or expired.
Installed version looks to be the proper one:
Release 8.8.15.GA.3869.UBUNTU18.64 UBUNTU18_64 NETWORK edition, Patch 8.8.15_P7.
And previously installed community edition was also in the same version (8.8.15)
However license checker returns info that license is in grace period:
zmlicense --check
license activation is in grace period
Additionally license tab in administrator panel not exists nor any other network edition functionalities
(Home > Configure > Global Settings > License)
However, version number visible on main page is also proper: 8.8.15_GA_3901.NETWORK
In turn, expiration date in license file looks to be correct also.
<item name="ValidFrom" value="20200217000000Z"/>
<item name="ValidUntil" value="20210217170000Z"/>
Please advise what should be the next steps
Thank you.
Upgrade from community to network edition - problem with license
- zimico
- Outstanding Member
- Posts: 225
- Joined: Mon Nov 14, 2016 8:03 am
- Location: Vietnam
- ZCS/ZD Version: 8.8.15 P3
- Contact:
Re: Upgrade from community to network edition - problem with license
Hi,
Just be curious .Why don't you use Zimbra support? Hope you already solved this issue.
Regards,
Minh.
Just be curious .Why don't you use Zimbra support? Hope you already solved this issue.
Regards,
Minh.
Re: Upgrade from community to network edition - problem with license
Hi,
It was a blind shot
I received license yesterday and I wasn't aware yet how to contact support.
Today they sent me credentials to support page.
Anyways this problem is solved by "zmlicense -a" command.
This issue can be closed
It was a blind shot
I received license yesterday and I wasn't aware yet how to contact support.
Today they sent me credentials to support page.
Anyways this problem is solved by "zmlicense -a" command.
This issue can be closed