Network service failed after installation of update

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stalhut
Posts: 5
Joined: Fri Jun 14, 2019 9:20 pm

Network service failed after installation of update

Post by stalhut »

Hi,

I'm using Zimbra 8.8.15 on Ubuntu 16.04. I do an "apt upgrade" and also some Zimbra packages were upgraded. Now I'm unable to login to my mailbox: I got the german Error "Fehler im Netzwerkdienst". When I try to open ZimbraAdmin, there ist only an empty page, no login mask.

In my mailbox.log there some errors like the following (when trying to login to the mailbox):

Code: Select all

com.zimbra.common.service.ServiceException: system failure: error while proxying request to target server: Service Unavailable
ExceptionId:qtp366590980-94:https://MY_SERVER_HOSTNAME/:1591079069194:a65485024f5a1d88
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:288)
	at com.zimbra.client.ZMailbox.invoke(ZMailbox.java:1011)
	at com.zimbra.client.ZMailbox.invoke(ZMailbox.java:987)
	at com.zimbra.client.ZMailbox.invokeJaxbToElement(ZMailbox.java:970)
	at com.zimbra.client.ZMailbox.invokeJaxb(ZMailbox.java:975)
	at com.zimbra.client.ZMailbox.authByPassword(ZMailbox.java:885)
	at com.zimbra.client.ZMailbox.<init>(ZMailbox.java:754)
	at com.zimbra.client.ZMailbox.getMailbox(ZMailbox.java:673)
	at com.zimbra.cs.taglib.tag.LoginTag.doTag(LoginTag.java:199)
	at org.apache.jsp.public_.login_jsp._jspService(login_jsp.java:530)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)
	at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:112)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:542)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:566)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:227)
	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:78)
	at org.eclipse.jetty.server.ResourceService.sendWelcome(ResourceService.java:432)
	at org.eclipse.jetty.server.ResourceService.doGet(ResourceService.java:251)
	at org.eclipse.jetty.servlet.DefaultServlet.doGet(DefaultServlet.java:457)
	at org.eclipse.jetty.servlet.DefaultServlet.doPost(DefaultServlet.java:466)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
	at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.webClient.filters.ForwardFilter.doFilter(ForwardFilter.java:88)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:248)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:482)
	at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:327)
	at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:297)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at com.zimbra.webClient.filters.CharEncodingFilter.doFilter(CharEncodingFilter.java:37)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:152)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)
	at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:753)
	at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:83)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:505)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
	at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427)
	at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321)
	at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:698)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:804)
	at java.base/java.lang.Thread.run(Thread.java:830)
Caused by: com.zimbra.common.service.ServiceException: error while proxying request to target server: Service Unavailable
ExceptionId:qtp366590980-94:https://MY_SERVER_HOSTNAME/:1591079069194:a65485024f5a1d88
Code:service.PROXY_ERROR Arg:(url, STR, "http://localhost:8080/service/soap/AuthRequest")
	at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:379)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:326)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:196)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:189)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:447)
	at com.zimbra.client.ZMailbox.invoke(ZMailbox.java:1000)
	... 98 more
Additionaly, when I try to execute any zmprov-command I get the following error:
ERROR: service.PROXY_ERROR (error while proxying request to target server: Service Unavailable)
phoenix
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Posts: 27272
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Re: Network service failed after installation of update

Post by phoenix »

To start with, are all the services running? Have you tried a server reboot? What have you tried to resolve this problem?
Regards

Bill

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stalhut
Posts: 5
Joined: Fri Jun 14, 2019 9:20 pm

Re: Network service failed after installation of update

Post by stalhut »

Yes, all zimbra services are running.

I tried a zimbra restart and also a complete system reboot. But the problem is the same.

I found nothing about this specific problem, so I have no idea, what I can try or witch additional log files could be helpfull.

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stalhut
Posts: 5
Joined: Fri Jun 14, 2019 9:20 pm

Re: Network service failed after installation of update

Post by stalhut »

This was the solution:
viewtopic.php?f=13&t=67491#p294941
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