Zimbra to Zimbra - unable to search gal

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Zimbra to Zimbra - unable to search gal

Postby wdvasu » Fri Feb 07, 2020 6:19 pm

I am migrating Zimbra to Zimbra between two machines at 8.8.12, both on Redhat (Linux mesh1 3.10.0-957.el7.x86_64 #1 SMP Thu Oct 4 20:48:51 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux). I am using the Zimbra migration utility on the server that I am migrating to.

All is well until I click the Next button on the Directory Connection Screen. Then I receive the error (also screenshot attached):

Critical Server error encountered
Message: system failure: unable to search gal Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

I have research and tried many suggested fixes but the message is still being generated.

Please advise of anything you may be aware of.


2020-02-07_13-10-11.jpg (117.34 KiB) Viewed 3422 times

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Posts: 212
Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.8.15_GA_3869.RHEL7_64 Patch4

Re: Zimbra to Zimbra - unable to search gal

Postby 7224jobe » Mon Feb 10, 2020 9:13 am

Hi, that tool is a bit buggy, I suggest you to use zextras in free trial mode to migrate from a server to another: https://wiki.zextras.com/wiki/ZxBackup: ... ras_Backup
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Joined: Wed Jan 01, 2020 11:28 am

Re: Zimbra to Zimbra - unable to search gal

Postby Lewis-H » Mon Mar 30, 2020 4:55 pm

In the server admin console, select a domain for GAL sync under "Domains".
Click "Configure GAL".
Set "GAL mode:" "Internal".
Enter a value for "Most results returned by GAL Search".
Enter a new account name for "GAL sync account name".
Set "Datasource" name to InternalGAL.
Enter a GAL polling interval. The GAL polling interval is the time between syncs to the internal LDAP.
Next, then Finish.
To force sync, go to the CLI and use zmgsautil
zmgsautil forceSync -a galsync@domain.com -n InternalGAL

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