Zindus produces a permission denied

stegbth · Post by **stegbth** » Sat Feb 27, 2010 1:14 pm

hi all,
i am running zindus 0.8.14 within Thunderbird 3.0.1, it syncronizie about 4000Contacts against Zimbra 5.0.18.

I created today a new Adressbook within Zimbra and tried to Sync with Thunderbird.
No the syncronisation doesn't work and i get the following error in mailboxd.log
[quote]

2010-02-27 18:39:01,186 INFO [btpool0-15] [name=formamail@mydomain.com;aname=rbern@mydomain.com;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] SoapEngine - handler exception

com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions

ExceptionId:btpool0-15:1267295941186:bd7892b227e78ee2

Code:service.PERM_DENIED

at com.zimbra.common.service.ServiceException.PERM_DENIED(ServiceException.java:283)

at com.zimbra.cs.mailbox.Mailbox.checkAccess(Mailbox.java:1980)

at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:1992)

at com.zimbra.cs.service.mail.MailDocumentHandler.getProxyTarget(MailDocumentHandler.java:97)

at com.zimbra.cs.service.mail.MailDocumentHandler.proxyIfNecessary(MailDocumentHandler.java:79)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:276)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

[/quote]
what could be the cause of this? where is a permission missing.
best regards

thomas

ljm · Post by **ljm** » Sat Feb 27, 2010 2:49 pm

Does this user have permission to access the GAL?
If not, the options are:

a) give the zimbra user access to the GAL

b) configure the addon not to ask for the GAL (Thunderbird Tools/Zindus/Edit)
If that doesn't explain it, have a look in the logfile - very likely the explanation will be there, or if you can't make sense of it, file a bug report.

stegbth · Post by **stegbth** » Mon Mar 01, 2010 2:09 am

hello,
how can the access to the gal get denied to an user?
best regards

thomas

ljm · Post by **ljm** » Mon Mar 01, 2010 2:45 am

GAL access can be enabled/disabled in the admin interface - both 'class of service' and per account.

stegbth · Post by **stegbth** » Mon Mar 01, 2010 3:00 am

The User has GAL Access and Zindus was able to sync that befor i created the new Adressbooks below of existing Adressbooks.

I wanted this Adressbooks to get syncronized. I will try to delete the adressbooks and check if the sync works afterwards.

ljm · Post by **ljm** » Mon Mar 01, 2010 3:04 am

Another possibility - has permission been revoked on a shared addressbook?
The answer will be in the logfile. What is the SOAP request to which Zimbra is responding PERM_DENIED?

stegbth · Post by **stegbth** » Mon Mar 01, 2010 4:37 am

hi,
currently i cant check the notebook with zindus.
but i didn't revoke any permissions.
In the mailbox.log it is NOT listed, what folder has Permission denied.
the message before is:

[quote]

2010-02-27 18:34:58,980 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.com;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] mailop - Adding Contact natt@customerdomain.com: id=105290, folderId=7, folderName=Contacts.

2010-02-27 18:34:58,992 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.com;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] soap - (batch) CreateContactRequest

2010-02-27 18:34:59,000 INFO [btpool0-16] [name=formamail@mydomain.com;aname=rbern@mydomain.com;mid=7;ip=192.168.121.1;ua=zindus/0.8.14;] SoapEngine - handler exception

com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions

ExceptionId:btpool0-16:1267295698993:bd7892b227e78ee2

Code:service.PERM_DENIED

at com.zimbra.common.service.ServiceException.PERM_DENIED(ServiceException.java:283)

[/quote]
after the Erorr message i also cant recognize, what folder has insufficient permission.
best regards

thomas

ljm · Post by **ljm** » Mon Mar 01, 2010 4:40 am

Hard to debug from server side only. ie without access to client.