Long subject Mail disapper

Mudasar · Post by **Mudasar** » Fri Feb 27, 2009 5:07 am

Hi,
Today one of my user report problem that one of mail has not been delivered in his mail box,
I have checked the logs main logs(var/log/maillog), mail has been delivered in logs
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Feb 26 03:10:10 zimbra postfix/lmtp[22938]: 9A78F13A0031: to=, relay=zimbra.iabc.com[10.10.10.77]:7025, delay=4.4, delays=2/2.3/0.01/0.06, dsn=2.1.5, status=sent (250 2.1.5 OK)Feb

----------------
But when i run message trace command(with massage) it return 0 messages
[zimbra@]$ zmmsgtrace -i !&!AAAAAAAAAAAYAAAAAAAAAFIb0f0b5UBHkOVwRmUGJtjCgAAAEAAAAMH/sZTXRL1Nr0bJz0933cgBAAAAAA

Tracing messages

ID 9A78F13A0031

0 messages found
The same messages has been delivered out side of the domain.

Is there any other logs that can could help. do you think long massage subject(and id) was issue.

Thanks

uxbod · Post by **uxbod** » Fri Feb 27, 2009 5:25 am

Instead of doing it by message ID what happens if you specify a date/time range ?

Mudasar · Post by **Mudasar** » Fri Feb 27, 2009 6:06 am

Tanks
Mail has been find

Tracing messages

from sender@iabc.com

to rece@iabc.com

During 20090226030900,20090226031100

Message ID '!&!AAAAAAAAAAAYAAAAAAAAAFIb0f0b5UBHkOVwRmUGJtjCgAAAEAAAAMH/sZTXR'

sender@iabc.com -->

There are eight rcpt, two of them are local user and other are out side domain, both of internal users didnot get this email. but out side user get it.
Thanks

uxbod · Post by **uxbod** » Fri Feb 27, 2009 6:20 am

We would need to see the full message stream from /var/log/zimbra.log to see what has happened.

Mudasar · Post by **Mudasar** » Fri Feb 27, 2009 7:14 am

Hi thanks,

This is also surprising for me, in log messages this mail has been delivered, but both of user have not received it. One more thing both users uses blackberry.
/var/log/zimbra.log

Feb 26 03:10:09 zm1 amavis[28934]: (28934-09) FWD via SMTP: -> ,,,,,,,,BODY=7BIT 250 2.6.0 Ok, id=28934-09, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 9A78F13A0031

How can i see that mail has been delivered in mailbox.
Thanks,

dagar · Post by **dagar** » Fri Feb 27, 2009 2:31 pm

I am experiencing something very similar with one of my users. Regular web client, not blackberry. I am trying a reindex now. She was CCed on a email and it never showed up in her inbox.

dagar · Post by **dagar** » Fri Feb 27, 2009 3:54 pm

A reindex worked.

Mudasar · Post by **Mudasar** » Mon Mar 02, 2009 6:50 am

Hi,
In my case both users are also in CC and reindex is not working
When i press reindeing it show 885 messages, but there are total 877 messages in webmail (inbox + spam + trash ), where are 8 messages, one more thing to mention, these user check leave a copy on server(delete after 7 days) and using outlook.
This same case happened with few other users.

I hope Zimbra developer take care of this problem.

uxbod · Post by **uxbod** » Mon Mar 02, 2009 6:51 am

If they have connected using Outlook as well as using the Webclient ask them to expunge their account.

Mudasar · Post by **Mudasar** » Mon Mar 02, 2009 7:34 am

Hi,
sorry, I am not sure that you are asking to delete outlook or blackberry user account. And these users donot use web as regular users.