Instant Messaging

davidfsmith · Post by **davidfsmith** » Wed Jan 02, 2008 1:10 am

Ok, so I know it is only Beta, but I would expect it to work, looks like instant messaging is dead on my server at the moment, done a zmcontrol stop / start in case a service wasn't running, but still no dice.
Logging into the webclient, all users have the IM tab (and show as online unless they chose otherwise) however logging in as two different users via the webclient in separate VM's I can't send messages between them and I can't add users to the buddy lists.... something clearly isn't working.

jholder · Post by **jholder** » Wed Jan 02, 2008 1:14 am

Hi David,

Sorry it's not working.
IMs are logged into /opt/zimbra/log/zmmailboxd.out
So, I sugest setting up an SSH session and tailing the log with refresh:

su - zimbra

tail -f /opt/zimbra/log/zmmailboxd.out
Then send an IM from one user to the other. Capture the output and look for errors.

davidfsmith · Post by **davidfsmith** » Wed Jan 02, 2008 2:48 am

[quote user="jholder"]Hi David,

Sorry it's not working.
IMs are logged into /opt/zimbra/log/zmmailboxd.out
So, I sugest setting up an SSH session and tailing the log with refresh:

su - zimbra

tail -f /opt/zimbra/log/zmmailboxd.out
Then send an IM from one user to the other. Capture the output and look for errors.[/QUOTE]
Ok did that and the output of one message is:

http://www.w3.org/1999/xhtml"> xmlns="" style="">Yello

Body is: Yello

Which I guess means something is happening, although the intended recipient receives nothing

folioguru · Post by **folioguru** » Sat Jan 05, 2008 5:30 pm

I looked at zmmailboxd.out.200801050000 and found everything I and the other party entered (both Zimbra 5.0.0 GA accts). We are unable to chat to each other. Nothing appears on either of our screens from the other.
We can't even add each other to our buddy lists (how is that supposed to work).
But, we do see the output of our attempted chats here: zmmailboxd.out
Does anyone have a resolution to this?
Thanks!

davidfsmith · Post by **davidfsmith** » Sun Jan 06, 2008 2:47 pm

[quote user="folioguru"]I looked at zmmailboxd.out.200801050000 and found everything I and the other party entered (both Zimbra 5.0.0 GA accts). We are unable to chat to each other. Nothing appears on either of our screens from the other.
We can't even add each other to our buddy lists (how is that supposed to work).
But, we do see the output of our attempted chats here: zmmailboxd.out
Does anyone have a resolution to this?
Thanks![/QUOTE]
Glad I'm not the only one, (sorry to hear though, I was looking forward to this feature)

Mark Daniel · Post by **Mark Daniel** » Sun Jan 06, 2008 3:12 pm

I was having the *exact* same issue myself after upgrading from 4.5.9 to 5.0GA, but after invoking the following commands (from a thread I cannot find, unfort!), everything has worked swimmingly!
(as user 'zimbra')

zmprov -l -v mcf zimbraXMPPEnabled TRUE

zmprov -v mc default zimbraFeatureIMEnabled TRUE

zmprov -v mc default zimbraFeatureInstantNotify TRUE

zmcontrol stop

zmcontrol start

Good luck!

folioguru · Post by **folioguru** » Mon Jan 07, 2008 12:33 am

Thank you so much. This appears to work. Do you have to do this every time you restart the server, or is the one time sufficient?

davidfsmith · Post by **davidfsmith** » Mon Jan 07, 2008 1:26 am

That fixed it for me, have notified support that this a solution as I had an open case with them... (for 4 days)
Regards

ojehle · Post by **ojehle** » Mon Jan 07, 2008 1:50 am

[quote user="davidfsmith"]That fixed it for me, have notified support that this a solution as I had an open case with them... (for 4 days)
Regards[/QUOTE]
the same for me... works now. I open also a case

looks like the admin interface doesn't activate the xmpp server, but no error message on web gui or in the logs on the server

davidfsmith · Post by **davidfsmith** » Mon Jan 07, 2008 2:45 am

[quote user="ojehle"]the same for me... works now. I open also a case

looks like the admin interface doesn't activate the xmpp server, but no error message on web gui or in the logs on the server[/QUOTE]
Seems odd that enabling chat in the COS doesn't actually seem to start the service!