sever ajax problems

wbrant · Post by **wbrant** » Thu Apr 03, 2008 6:48 pm

All,

I have upgraded a zimbra system in our sandbox environment. The upgrade was from 4.56 to 5.04. While i was finally able to get the account and email migrated successfully i can not get the ajax version to work for any of the pre existing users. However, when i create a new user it works perfectly!. Is there some ldap attributei am missing?
any help appreciated.

12237Dirk · Post by **12237Dirk** » Mon Apr 07, 2008 9:34 am

What are the symptoms of 'not working' ?

It could be a complex fault, or it could be something like a cookie or browser cache issue, try a forced refresh of the page (alt+f5) or try clearing the browser cache and cookies and try again.
It may not work, but it's a quick check. If not, report on what's happening for the old users and that may help pinpoint the problem.

wbrant · Post by **wbrant** » Wed Apr 09, 2008 6:07 pm

Sorry for not being more explicit. the symptoms of not working are simply that the screen hangs immediately when using the ajax client. if you swith the the html client it works perfectly.

best Regards

mmorse · Post by **mmorse** » Fri Apr 11, 2008 1:29 am

Could you provide a sample zmprov ga user@domain.com output for one of the affected users & enable extra logging?

Example: zmprov aal user@domain.com zimbra.soap debug and tail -f /opt/zimbra/log/mailbox.log while attempting to login to the AJAX client.

L. Mark Stone · Post by **L. Mark Stone** » Fri Apr 11, 2008 9:40 am

[quote user="mmorse"]zmprov aal user@domain.com zimbra.soap debug[/QUOTE]
Hi Mike,
What's the command for turning off debugging please?
Recall, some of us will cut 'n paste...

All the best,

Mark

mmorse · Post by **mmorse** » Fri Apr 11, 2008 11:38 am

getAllAccountLoggers(gaal) {server}

getAccountLoggers(gal) {name@domain|id}

addAccountLogger(aal) {name@domain|id} {logging-category} {debug|info|warn|error}

removeAccountLogger(ral) {name@domain|id} {logging-category}
:p So copy/paste for turning off would be:

zmprov ral user@domain.com zimbra.soap
If you want to do it across the board for everyone you can modify /opt/zimbra/conf/log4j.properties.in and append:

logger.com.zimbra.soap=DEBUG

Levels are FATAL, ERROR, WARN, INFO, DEBUG; see this">http://www.zimbra.com/docs/ne/latest/ad ... 82251>this section of the NE Guide.

Here are some of the pre-defined categories:

zimbra.misc

zimbra.pop

zimbra.imap

zimbra.index

zimbra.journal

zimbra.lmtp

zimbra.mailbox

zimbra.account

zimbra.replication

zimbra.security

zimbra.soap

L. Mark Stone · Post by **L. Mark Stone** » Fri Apr 11, 2008 12:05 pm

Perfect, thanks Mike!
And thanks for the specific reference in the Admin Manual.
Have a great weekend!

Mark

wbrant · Post by **wbrant** » Sat Apr 12, 2008 6:47 pm

MIke,

Attached to this reply is a log from one of the affected users. I have cut out the sections where it listed the private emails and changed the domain names.
Thanks for all the help
Affecteduser.log

jholder · Post by **jholder** » Tue Apr 15, 2008 1:33 am

Well, the soap log is totally useless.
Can you install firebug and look for errors?

L. Mark Stone · Post by **L. Mark Stone** » Tue Apr 15, 2008 7:01 am

[quote user="jholder"]Well, the soap log is totally useless.[/QUOTE]
OK, I'll turn that debugging off then, thanks.
[QUOTE]Can you install firebug and look for errors?[/QUOTE]
No firebug for Firefox3 Beta 5 yet... Would really prefer something server side if at all possible.
All the best,

Mark