Java error appears when I open server statistics: "ArrayIndexOutOfBoundsException"

showgazer · Post by **showgazer** » Wed Oct 29, 2014 4:10 am

This error is appearing when I trying to see server statistics:

Server error encountered Message: system failure: java.lang.ArrayIndexOutOfBoundsException: 7 Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

What should I do?
Please help.

jorgedlcruz · Post by **jorgedlcruz** » Wed Oct 29, 2014 7:20 am

Hi showgazer,
Please try with this command
zmupdateauthkeys
And also a few questions, do you have a OpenSSH installed? I mean are you connecting to the erver trough SSH or you have directly keyboard, monitor?
Please also share with us the result of zmcontrol -v and if you have Singleserver or Multiserver
Best regards

showgazer · Post by **showgazer** » Wed Oct 29, 2014 7:37 am

zmupdateauthkeys dosn't fix this error.

and yes, I'm contecting through SSH

and zmcontrol -v is "Release 7.2.0-GA-2669 DEBIAN6_64 FOSS edition."

and it's Singleserver.

jorgedlcruz · Post by **jorgedlcruz** » Wed Oct 29, 2014 12:33 pm

Hi showgazer,

Did you change something the past few hours/days? It was working days before?

Best regards

showgazer · Post by **showgazer** » Wed Oct 29, 2014 2:31 pm

No, really not. It's never works right, but no one seems to bother before. Now I need to fix this.

showgazer · Post by **showgazer** » Thu Nov 06, 2014 1:42 am

Can someone help? This error remains from very start of using Zimbra.

ggeorge · Post by **ggeorge** » Mon Dec 08, 2014 3:43 am

greetings from greece.

I 've got the same error all around the same places running Release 8.0.7_GA_6020.RHEL6_64_20140321160526 RHEL6_64 FOSS edition, Patch 8.0.7_P2.

zmupdateauthkeys not solved the problem.

from zimbra log:

2014-12-08 10:35:03,552 WARN [qtp1097575009-6418:https://XX.XX.XX.XX:7071/service/admin/ ... atsRequest] [name=ggeorge@mydomain.xxmid=2377;ip=XX.XX.XX.XX;ua=ZimbraWebClient - GC39 (Win);] SoapEngine - handler exception

java.lang.ArrayIndexOutOfBoundsException: 10

at com.zimbra.cs.service.admin.GetLoggerStats.populateResponseData(GetLoggerStats.java:328)

at com.zimbra.cs.service.admin.GetLoggerStats.fetchColumnData(GetLoggerStats.java:283)

at com.zimbra.cs.service.admin.GetLoggerStats.handle(GetLoggerStats.java:205)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:522)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:385)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:258)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:210)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:207)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:654)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1320)

at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:52)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:57)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:82)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:256)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:45)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:114)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:474)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:345)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:316)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1291)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:443)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:556)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1044)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:372)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:189)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:978)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:154)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:317)

at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)

at org.eclipse.jetty.server.Server.handle(Server.java:369)

at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:486)

at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:944)

at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1005)

at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)

at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)

at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)

at org.eclipse.jetty.io.nio.SslConnection.handle(SslConnection.java:196)

at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:668)

at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)

at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)

at java.lang.Thread.run(Thread.java:744)

any help would be appreciated

jorgedlcruz · Post by **jorgedlcruz** » Mon Dec 08, 2014 11:22 am

Hi guys,
Let's try with this, please run the next command and tell me if the hostname for your logger, is correct:
zmprov gacf | grep zimbraLogHostname
Best regards

showgazer · Post by **showgazer** » Tue Dec 09, 2014 12:40 am

out is

mail.<mylocaldomain>.ru

ggeorge · Post by **ggeorge** » Tue Dec 09, 2014 1:18 am

hi Jorge,

output is the correct domain.