Shared account sends like user

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iibarguren
Posts: 14
Joined: Wed Apr 06, 2016 12:18 pm

Shared account sends like user

Postby iibarguren » Wed Apr 06, 2016 12:27 pm

Hi,

In our company each of us have our own account and each department has an account.
In Zimbra, we configured each user with his/her own account + department and works, everybody can read the mail.

The problem comes when you try to send an email from a department account. The email is sent but the user is the user, not the deparment.

Any help or clue?


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Cine
Posts: 24
Joined: Tue Mar 22, 2016 4:01 pm

Re: Shared account sends like user

Postby Cine » Thu Apr 07, 2016 2:11 pm

Hey iibarguren!

I think that knowing how you shared your accounts could help giving a better idea of the issue (e.g. are you working on an older Zimbra version and using Family Mailboxes, you shared the full account via CLI...).
In case it's a simple share, did you set up the appropriate Persona and the related properties to allow the users to send as the deparment?

Have a nice day,
Cine
Filippo "Cine" Cinetto

Music addicted & metal singer, online gamer, ZCS sysadmin and community enthusiast.
Head of IT Support and Communication & CCM at ZeXtras
Proud founding member of the Zeta Alliance
iibarguren
Posts: 14
Joined: Wed Apr 06, 2016 12:18 pm

Re: Shared account sends like user

Postby iibarguren » Fri Apr 08, 2016 5:28 am

Hi!

Our zimbra versión is Versión 8.6.0_GA_1153.FOSS 15 de Dic 2014

Image

each of us have the same configuration and we use zimbra web client
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Cine
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Re: Shared account sends like user

Postby Cine » Tue Apr 12, 2016 10:14 am

Hello!

As mentioned in my reply to your other thread, using shares instead of external accounts will allow you to manage this kind of setup much more easily :)
Filippo "Cine" Cinetto

Music addicted & metal singer, online gamer, ZCS sysadmin and community enthusiast.
Head of IT Support and Communication & CCM at ZeXtras
Proud founding member of the Zeta Alliance
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jorgedlcruz
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Re: Shared account sends like user

Postby jorgedlcruz » Tue Apr 12, 2016 1:22 pm

Hi,
Best option for this is to use the Persona feature in Zimbra, a simple way to do it it's following this picture, each user must add the Department account, and mark the checkbox on the image
Image
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
iibarguren
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Joined: Wed Apr 06, 2016 12:18 pm

Re: Shared account sends like user

Postby iibarguren » Wed Apr 13, 2016 5:53 am

Ok!!

Now we can send and receive emails correctly but there is a small issue...

If I send an email like a deparment to a user if I go to the user inbox I can read the email and even answer it, the problem is that the sent message isn´t in the department "sent" folder, it is in my user "sent" folder!!
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Gren Elliot
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Re: Shared account sends like user

Postby Gren Elliot » Wed Apr 13, 2016 10:14 am

iibarguren wrote:If I send an email like a deparment to a user if I go to the user inbox I can read the email and even answer it, the problem is that the sent message isn´t in the department "sent" folder, it is in my user "sent" folder!!


If you look at the account preferences for the department, the Primary Account Settings have these options for Delegate Send settings:
Save a copy of sent messages to my Sent folder
Save a copy of sent messages to delegate's Sent folder
Save a copy of sent messages to delegate's Sent folder and my Sent folder
Don't save a copy of sent messages

I supsect you can achieve what you want be selecting the best one of those settings.
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barrydegraaff
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Re: Shared account sends like user

Postby barrydegraaff » Fri Oct 07, 2016 2:37 pm

Hello iibarguren,

The Shared Mailbox Toolkit will do all the steps above via a nicely integrated option in the admin UI,
its a crowd-funded effort that you can check out here:

https://www.indiegogo.com/projects/zimb ... strators#/

There is already a beta you can try!

Regards, Barry
--
Barry de Graaff
Admin of Zimbra-Community Github: https://github.com/orgs/Zimbra-Community/
Developer of Zimbra OpenPGP Zimlet, Zimbra ownCloud Zimlet and more.
A Zetalliance Founder http://www.zetalliance.org/

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