GAL search returned no results ZCS 7.1.3 GA Release

zenu · Post by **zenu** » Tue Dec 27, 2011 5:19 am

Hello everyone I have what I hope is a simple question. When I try and search for users in the GAL i get nothing back. I run through the GAL Configuration Wizard, everything is in the green but when I provide a search term: i get 'search returned no results'

GAL Mode- External

Most results returned by GAL Search- 100

GAL Sync account name- galsync@mydomain.com

External GAL Polling Interval- 1 day

Server type- Active Directory

External server name ldap://IP Address | Port 3268

LDAP search base: DC=mydomain,DC=com
I'm using the GAL search settings for GAL sync
When I click Test after providing a search term I get 'Search Test Successful' BUT Search returned no results.

ccelis5215 · Post by **ccelis5215** » Tue Dec 27, 2011 6:17 pm

Hi,

[Quote]

External GAL Polling Interval- 1 day

[/Quote]

this time has been exceeded?

zenu · Post by **zenu** » Tue Dec 27, 2011 6:34 pm

Hi ccelis5215,

It has, I even reduced the time to poll every 15min and waited 2 hours before doing a search. I'm trying to figure out a way to force sync and then reference to a log to see if i have any errors.

ccelis5215 · Post by **ccelis5215** » Tue Dec 27, 2011 6:48 pm

well, take a look into /opt/zimbra/log/mailbox.log for some messages about galsync.

grep galsync@yourdomain.com /opt/zimbra/log/mailbox.log

zenu · Post by **zenu** » Tue Dec 27, 2011 7:17 pm

Nothing that stands out as an error, mostly this
2011-12-27 16:32:30,522 INFO [ScheduledTask-4] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Requested import.

2011-12-27 16:32:30,540 INFO [ScheduledTask-4] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Importing data for data source 'ActiveDirectoryGAL'

2011-12-27 16:32:30,671 INFO [ScheduledTask-4] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Import completed for data source 'ActiveDirectoryGAL'

2011-12-27 16:42:22,400 INFO [ScheduledTask-5] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Requested import.

2011-12-27 16:42:22,401 INFO [ScheduledTask-5] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Importing data for data source 'InternalGAL'

2011-12-27 16:42:22,502 INFO [ScheduledTask-5] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Import completed for data source 'InternalGAL'

2011-12-27 16:46:31,632 INFO [btpool0-7://happymail:7071/service/admin/soap/BatchRequest] [name=zenu@sarcadi.com;mid=9;ip=192.168.1.08;ua=ZimbraWebClient - IE7 (Win);] misc - delegated access: doc=GetAccount, authenticated accoun

t=zenu@sarcadi.com, target account=galsync@sarcadi.com

2011-12-27 16:46:31,632 INFO [btpool0-7://happymail:7071/service/admin/soap/BatchRequest] [name=zenu@sarcadi.com;mid=9;ip=192.168.1.08;ua=ZimbraWebClient - IE7 (Win);] misc - delegated access: doc=GetAccountMembership, authentica

ted account=zenu@sarcadi.com, target account=galsync@sarcadi.com

2011-12-27 16:46:31,680 INFO [btpool0-7://happymail:7071/service/admin/soap/BatchRequest] [name=zenu@sarcadi.com;mid=9;ip=192.168.1.08;ua=ZimbraWebClient - IE7 (Win);] misc - delegated access: doc=GetAccountInfo, authenticated ac

count=zenu@sarcadi.com, target account=galsync@sarcadi.com

2011-12-27 16:46:31,680 INFO [btpool0-7://happymail:7071/service/admin/soap/BatchRequest] [name=zenu@sarcadi.com;mid=9;ip=192.168.1.08;ua=ZimbraWebClient - IE7 (Win);] misc - delegated access: doc=GetDataSources, authenticated ac

count=zenu@sarcadi.com, target account=galsync@sarcadi.com

2011-12-27 16:47:25,675 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:47:30,672 INFO [ScheduledTask-6] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Requested import.

2011-12-27 16:47:30,674 INFO [ScheduledTask-6] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Importing data for data source 'ActiveDirectoryGAL'

2011-12-27 16:47:30,733 INFO [ScheduledTask-6] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Import completed for data source 'ActiveDirectoryGAL'

2011-12-27 16:49:25,733 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:51:25,754 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:53:25,776 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:55:25,792 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:57:22,600 INFO [ScheduledTask-7] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Requested import.

2011-12-27 16:57:22,600 INFO [ScheduledTask-7] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Importing data for data source 'InternalGAL'

2011-12-27 16:57:22,693 INFO [ScheduledTask-7] [name=galsync@sarcadi.com;mid=13;ds=InternalGAL;] datasource - Import completed for data source 'InternalGAL'

2011-12-27 16:57:25,829 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 16:59:25,844 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 17:01:25,864 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 17:02:30,735 INFO [ScheduledTask-8] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Requested import.

2011-12-27 17:02:30,735 INFO [ScheduledTask-8] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Importing data for data source 'ActiveDirectoryGAL'

2011-12-27 17:02:30,813 INFO [ScheduledTask-8] [name=galsync@sarcadi.com;mid=13;ds=ActiveDirectoryGAL;] datasource - Import completed for data source 'ActiveDirectoryGAL'

2011-12-27 17:03:25,995 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 17:05:26,015 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

2011-12-27 17:07:26,037 INFO [MailboxPurge] [name=galsync@sarcadi.com;mid=13;] purge - Purging messages.

ccelis5215 · Post by **ccelis5215** » Tue Dec 27, 2011 7:24 pm

ok, nothing seem to be wrong.

I supose you are in Zimbra webmail cliente or ZD, and you try to search a contact?

zenu · Post by **zenu** » Tue Dec 27, 2011 7:29 pm

I've tried from both webmail and ZD.

ccelis5215 · Post by **ccelis5215** » Tue Dec 27, 2011 7:36 pm

2011-12-27 20:23:03,220 INFO [ScheduledTask-3] [name=galsync@domain;mid=38;ds=zimbra;] datasource - Import completed for data source 'zimbra'

2011-12-27 20:26:57,440 INFO [MailboxPurge] [name=galsync@domain.com;mid=38;] purge - Purging messages.

Sorry, unique difference it's datasource and mine works...

sbhnet · Post by **sbhnet** » Tue Jan 03, 2012 10:38 am

[quote user="ccelis5215"]2011-12-27 20:23:03,220 INFO [ScheduledTask-3] [name=galsync@domain;mid=38;ds=zimbra;] datasource - Import completed for data source 'zimbra'

2011-12-27 20:26:57,440 INFO [MailboxPurge] [name=galsync@domain.com;mid=38;] purge - Purging messages.

Sorry, unique difference it's datasource and mine works...[/QUOTE]
I've been following this thread and your statement confused me. I'm having the same problem and can't find a reason. Are you saying that your configuration matches the other yet yours works?
Thanks for your comments!

blason · Post by **blason** » Tue Jan 03, 2012 12:30 pm

Well I believe if you are integrating with AD then I guess there is a option for AD directly instead of configuring with External. I don't have console in front of me at this moment but can let you know once I reach office. Any way you can search for AD option in Configure GAL tab.