Recover deleted mail

[iibarguren]

Hi,

In our company is quite usual that some users ask for restoring a "mail deleted accidentally"... Does zimbra have any tool to do that? or there is any tool, script, whatever to backup user mailbox folders/messages and restore them individually??
thanks in advance

[phoenix]

If an email is deleted from one of the folders then it will be in the Trash folder for itr's designated retention period. If, however, the user also deletes an email from the Trash folder then it's gone as it's removed from the server and file system. To 'recover' an email that's been removed from the user's folders and the Trash folder you need to have the Dumpster feature enabled, take a look at the documentation for that feature - you should be aware that this feature will require additional space fro retained emails, you will therefore need to factor that into the storage requirements based on the retention period you define.

[iibarguren]

thank you! I´ll try it

[phoenix]

thank you! I´ll try it

If it's not clear from my earlier reply, the Dupmster function would only be useful in the future if any users deletes an email that must be recovered and it won't help for current mail that's been deleted from the trash folder.