Zimbra Forums

scantec wrote:Problem still happens on 8.7.11 - support is still looking on this

Do you actually have a support case open with Zimbra on this issue, if they haven't moved forward on it I'm guessing they can't reproduce it. I wouldn't hold out much hope for any updates on bugzilla as I don't believe they use that anymore for their bug triage/reporting - there's a ton of bug reports that haven't been looked at in many years. It's sad really, that used to be a useful resource in addition to the Product Portal which, IIRC, they've also been promising to resurrect for many years - now we're just left swinging in the breeze, sad really.

Yes we have a support case on this since April!! They seem to have already reproduce as they already said "It looks like server side issue" on support e-mails ... and I've sent them additional logs as asked and I'm waiting.. You're right bugs seem to be ignored, this is sad - in this case we can't upgrade the customer as he uses this feature on every working day, and it's a basic feature of Zimbra not working properly - I've seen this on every server I tested - I'm thinking that in this case Zimbra will probably lose a customer if this don't get fixed

phoenix wrote:

scantec wrote:Problem still happens on 8.7.11 - support is still looking on this

Do you actually have a support case open with Zimbra on this issue, if they haven't moved forward on it I'm guessing they can't reproduce it. I wouldn't hold out much hope for any updates on bugzilla as I don't believe they use that anymore for their bug triage/reporting - there's a ton of bug reports that haven't been looked at in many years. It's sad really, that used to be a useful resource in addition to the Product Portal which, IIRC, they've also been promising to resurrect for many years - now we're just left swinging in the breeze, sad really.

scantec wrote:Yes we have a support case on this since April!! They seem to have already reproduce as they already said "It looks like server side issue" on support e-mails ... and I've sent them additional logs as asked and I'm waiting.. You're right bugs seem to be ignored, this is sad - in this case we can't upgrade the customer as he uses this feature on every working day, and it's a basic feature of Zimbra not working properly - I've seen this on every server I tested - I'm thinking that in this case Zimbra will probably lose a customer if this don't get fixed

This really is a sad state of affairs, once upon a time bug reports used to get updated but no longer and I would have thought being able to reproduce what (it seems to me) is a fairly basic function that's not working and leaving clients in the dark is totally unacceptable especially if they walk away.

FWIW, today I've updated to the latest 8.8.5GA and a very minor bug that was reported four months ago still brought down my server when I installed and restarted the services. The fix is removing one item from a config file template, I would have imagined that these trivial bugs would get fixet quicker and leave a more pleasant taste in the mouth that having to reconfigure the file myself. Just in case it affects you, it's a problem with a dual-stack IPv6/IPv6 server and the relevant bug is 108293 but there's no problem with an IPv4 server.

Good luck in getting your problem solved for the customer.

Still happening on Release 8.8.6.GA.1906.UBUNTU14.64 UBUNTU14_64 NETWORK edition

Still happening on Release 8.8.7.GA.1964.UBUNTU14.64 UBUNTU14_64 NETWORK edition.

Still happening on Release 8.8.8.GA.2009.UBUNTU14.64 UBUNTU14_64 NETWORK edition !

This is 1 year old now!!,

1 year with support "working" on this,

1 year the server can't be upgraded because of this!

Here you can have a visual of this functional problem (i've seen this across various zimbra versions, this is just an example) no one is able to solve..

https://www.youtube.com/watch?v=QWWUChBuGbw

Still happening on Release 8.8.9.GA.2055.UBUNTU16.64 UBUNTU16_64 NETWORK edition, Patch 8.8.9_P3.