Out-of-Office Autoresponder is Not Functioning

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
Post Reply
csanjose-netq
Posts: 1
Joined: Wed Apr 19, 2017 12:56 pm

Out-of-Office Autoresponder is Not Functioning

Post by csanjose-netq »

Hi Fellow Zimbra Administrators,

Our current version of Zimbra is having an issue sending out Out-of-Office autoresponses. We are now having difficulties in identifying the root cause of the problem. Can you please help us troubleshoot?

We noticed from the logs that the autoresponder feature is responding with a blank email address as its sender's email address, and Zimbra is notifying us that the sender's address is rejected and not authorized to send any emails thru the system. Please see the attached logs below. Any idea about what causes this? Did we miss something in the configuration?

Note: The server names, email addresses, and IP addresses involved in this situation are intentionally hidden for security purposes.

-------------------------
/var/log/zimbra.log
-------------------------

Mar 25 02:41:58 mx15 postfix/smtpd[30357]: NOQUEUE: reject: RCPT from mx15.xxxxx.com[xxx.xxx.xxx.xxx]: 554 5.7.1 <>: Sender address rejected: Sorry, you are not authorized to send email thru this system.; from=<> to=<xxxxxxxxxse@gmail.com> proto=ESMTP helo=<mx15.xxxxx.com>

---------------------
/var/log/maillog
---------------------

Mar 25 02:41:58 mx15 postfix/smtpd[30357]: NOQUEUE: reject: RCPT from mx15.xxxxx.com[xxx.xxx.xxx.xxx]: 554 5.7.1 <>: Sender address rejected: Sorry, you are not authorized to send email thru this system.; from=<> to=<xxxxxxxxxse@gmail.com> proto=ESMTP helo=<mx15.xxxxx.com>

-----------------------------------
/opt/zimbra/log/mailbox.log
-----------------------------------

2017-03-25 02:41:58,272 WARN [LmtpServer-13] [name=xxxxxxxxxxx@xxxxx.com;mid=16;ip=xxx.xxx.xxx.xxx;] smtp - Failed to send message
com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient xxxxxxxxxse@gmail.com: 554 5.7.1 <>: Sender address rejected: Sorry, you are not authorized to send email thru this system.

2017-03-25 02:41:58,273 WARN [LmtpServer-13] [name=xxxxxxxxxxx@xxxxx.com;mid=16;ip=xxx.xxx.xxx.xxx;] mailbox - Unable to send out-of-office reply
com.zimbra.cs.mailbox.MailServiceException: Invalid address: xxxxxxxxxse@gmail.com. com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is:
com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient xxxxxxxxxse@gmail.com: 554 5.7.1 <>: Sender address rejected: Sorry, you are not authorized to send email thru this system.
ExceptionId:LmtpServer-13:1490431318273:1ea06c140d22928e
Code:mail.SEND_ABORTED_ADDRESS_FAILURE Arginvalid, STR, "xxxxxxxxxse@gmail.com")


Your help would be highly appreciated.
User avatar
H_Rocky
Posts: 31
Joined: Thu Mar 24, 2016 6:46 pm
Location: Czech Republic
Contact:

Re: Out-of-Office Autoresponder is Not Functioning

Post by H_Rocky »

I have the same problem. Zimbra server reports the same error messages in the log. What with this?
User avatar
scantec
Advanced member
Advanced member
Posts: 75
Joined: Mon May 05, 2014 11:55 am

Re: Out-of-Office Autoresponder is Not Functioning

Post by scantec »

I have this on one server too - old zcs 8.5.1

Can you confirm if this is your version too?
Post Reply