Missing folder is in chats folder

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rusty
Posts: 6
Joined: Tue Sep 13, 2016 4:56 pm
ZCS/ZD Version: ZCS 8.7.10 on Ubuntu 14.04

Missing folder is in chats folder

Post by rusty »

Hi all, any help would be very greatly appreciated. I have a user that was storing important emails in a subfolder called "Business" in Outlook 2010 connected via outlook connector to ZCS server 8.7.10.

The "Business" folder disappeared the other day. When I restored account to an earlier time we know the folder was there, it doesn't show up.

If in the web client I search for an item we know is saved in that folder it turns it up. In the search results, you can see the folder listed, it says it is Chats/Business. If I could somehow open this folder, I can copy the contents to another folder. Is there anyway to make the Chats folder or the Business subfolder visible in the menu on the left?

Thanks so much reading this.
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