Problems with gal auto completion

[danymx24]

Hi All,


I did an update from very old version to 8.7.11, and right now I have an issue, everything is working except for SOAP calls to search in the GAL, searching or using the autocompletion give me an error. This is the error in the WebGui


A network service error has occurred.
method: [unknown]
msg: system failure: ldap search failed
code: service.FAILURE
detail: soap:Receiver
trace: qtp127618319-543:1510195833575:d0f7f761930b2017
request:
Body: {
SearchGalRequest: {
_jsns: "urn:zimbraAccount",
limit: 50,
locale: {
_content: "en_US"
},
name: "",
needExp: 1,
needIsMember: "directOnly",
needIsOwner: "1",
offset: 0,
sortBy: "nameAsc",
type: "account"
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "joxxxx@xxxxx.mx",
by: "name"
},
authToken: "(removed)",
csrfToken: "0_8bf1cdabc0307c418a4d8343ed8d2e37d05b470e",
session: {
_content: 1317,
id: 1317
},
userAgent: {
name: "ZimbraWebClient - GC61 (Mac)",
version: "8.7.11_GA_1854"
}
}
}


On the logs, the only think/information that I can find was in the mailbox.log, and this is the entry.


ExceptionId:qtp127618319-543:http://IP/service/soap/SearchGalRequest ... 61930b2017
Code:mail.QUERY_PARSE_ERROR Arg:(curTok, STR, "null") Arg:(colNo, NUM, "0") Arg:(parserErr, STR, "Encountered " <AND> "AND "" at line 1, column 2.
Was expecting one of:
"(" ...
<NOT> ...
"+" ...
"-" ...
<TERM> ...
<QUOTED_TERM> ...
"content:" ...
"subject:" ...
"msgid:" ...
"envto:" ...
"envfrom:" ...
"contact:" ...
"to:" ...
"from:" ...
"cc:" ...
"tofrom:" ...
"tocc:" ...
"fromcc:" ...
"tofromcc:" ...
"in:" ...
"under:" ...
"filename:" ...
"tag:" ...
"message:" ...
"my:" ...
"author:" ...
"title:" ...
"keywords:" ...
"company:" ...
"metadata:" ...
<FIELD> ...
"date:" ...
"mdate:" ...
"day:" ...
"week:" ...
"month:" ...
"year:" ...
"after:" ...
............
"sort:" ...
")
at com.zimbra.cs.mailbox.MailServiceException.QUERY_PARSE_ERROR(MailServiceException.java:493)
at com.zimbra.cs.index.query.parser.QueryParser.parse(QueryParser.java:316)
at com.zimbra.cs.index.ZimbraQuery.<init>(ZimbraQuery.java:378)
at com.zimbra.cs.mailbox.MailboxIndex.search(MailboxIndex.java:166)
at com.zimbra.cs.gal.GalSearchControl.doLocalGalAccountSearch(GalSearchControl.java:471)
at com.zimbra.cs.gal.GalSearchControl.accountSearch(GalSearchControl.java:433)
at com.zimbra.cs.gal.GalSearchControl.search(GalSearchControl.java:155)
at com.zimbra.cs.gal.GalSearchControl.search(GalSearchControl.java:138)
at com.zimbra.cs.service.account.SearchGal.searchGal(SearchGal.java:134)
at com.zimbra.cs.service.account.SearchGal.handle(SearchGal.java:65)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
................


This is another

2017-11-08 20:50:33,575 WARN [qtp127618319-543:http://IP/service/soap/SearchGalRequest] [name=XX@XXX.mx;mid=451;ip=192.168.11.15;port=33328;ua=ZimbraWebClient - GC61 (Mac)/8.7.11_GA_1854;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: ldap search failed
ExceptionId:qtp127618319-543:http://IP/service/soap/SearchGalRequest ... 61930b2017
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286)
at com.zimbra.cs.gal.GalSearchControl.ldapSearch(GalSearchControl.java:763)
at com.zimbra.cs.gal.GalSearchControl.search(GalSearchControl.java:169)
at com.zimbra.cs.gal.GalSearchControl.search(GalSearchControl.java:138)
at com.zimbra.cs.service.account.SearchGal.searchGal(SearchGal.java:134)
at com.zimbra.cs.service.account.SearchGal.handle(SearchGal.java:65)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.zimbra.cs.ldap.LdapException: LDAP error: - unable to get connection: ldap host=: 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@
ExceptionId:qtp127618319-543:http://IP/service/soap/SearchGalRequest ... 61930b2017
Code:ldap.LDAP_ERROR
at com.zimbra.cs.ldap.LdapException.LDAP_ERROR(LdapException.java:90)
at com.zimbra.cs.ldap.unboundid.UBIDLdapException.mapToLdapException(UBIDLdapException.java:74)
at com.zimbra.cs.ldap.unboundid.UBIDLdapException.mapToExternalLdapException(UBIDLdapException.java:84)
at com.zimbra.cs.ldap.unboundid.UBIDLdapContext.mapToLdapException(UBIDLdapContext.java:243)
at com.zimbra.cs.ldap.unboundid.UBIDLdapContext.getConnection(UBIDLdapContext.java:209)
at com.zimbra.cs.ldap.unboundid.UBIDLdapContext.<init>(UBIDLdapContext.java:181)
at com.zimbra.cs.ldap.unboundid.UBIDLdapClient.getExternalContextImpl(UBIDLdapClient.java:106)
at com.zimbra.cs.ldap.LdapClient.getExternalContext(LdapClient.java:174)
at com.zimbra.cs.account.ldap.LdapGalSearch.doGalSearch(LdapGalSearch.java:226)
at com.zimbra.cs.account.ldap.LdapGalSearch.galSearch(LdapGalSearch.java:208)
at com.zimbra.cs.account.ldap.LdapProvisioning.searchGal(LdapProvisioning.java:6977)
at com.zimbra.cs.gal.GalSearchControl.ldapSearch(GalSearchControl.java:761)
... 59 more
Caused by: LDAPException(resultCode=49 (invalid credentials), errorMessage='80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@', diagnosticMessage='80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@')



Any thoughts??

Please help me!!