INBOX mails not show in AJAX web client, But shows in HTML

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thameera
Posts: 41
Joined: Sat Sep 13, 2014 3:21 am

INBOX mails not show in AJAX web client, But shows in HTML

Post by thameera »

Hi All,

I have installed 8.8.5 on Ubuntu 16 and Some users have very strange issue. When they login to the Mail web client (AJAX Version) it shows (Folder Pane) there are new mails on the INBOX but the reading pane not show any mails in the INBOX. But when we use HTML version it shows correctly. Zimbra logs not shows any errors. I use zmprove command to create users not the GUI.

I tried reindex but it didn't help.

But some accounts I tried below steps and it worked while some it didn't helped at all.
1. delete all mails
2. invalidated all sessions
3. reindex mail box. wait for 5 min.
4. log in back, and test mail. New mails shows in reading pane.

Is there any one came a cross this issue? Please let me know any settings I need to make this work.

Kind Regards,
Thameera
davestahr
Posts: 19
Joined: Sat Sep 13, 2014 1:27 am
Location: Nebraska
ZCS/ZD Version: 8.8.15_GA_3869.RHEL6_64_20190917004
Contact:

Re: INBOX mails not show in AJAX web client, But shows in HTML

Post by davestahr »

I'm experiencing the same issue. My server was upgraded to 8.8.15_GA_3869 from 8.7.0_GA_1659 a couple of months ago, and I've been seeing this happen. Reindex doesn't help. Wildly, some days it does it, some days it doesn't. I ended up making a saved search that shows unread messages, and then the messages show up.
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