Local Recipient is being flagged as SPAM in just one Mailbox

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
Posts: 1
Joined: Fri Jun 15, 2018 5:33 pm

Local Recipient is being flagged as SPAM in just one Mailbox

Postby evertsz » Fri Jun 15, 2018 5:52 pm

Hi guys.
I'm running on ZCS 8.7.1_GA_1670.RHEL7_64_20161025045328 RHEL7_64 FOSS edition.

One user on their mailbox (userA@domain) flagged by mistake/mouse error another local account (userB@domain from the same domain, on same server) as SPAM.
As observed later by the userA, all mails received from userB are going to Junk folder; as normal. Then userA marked NOT SPAM one of the e-mails received in junk by userB.
The mail moved from junk to inbox; as normal.

The thing is that now the new emails arriving from userB@domain to userA@domain are going always to junk even if they already marked as NOT SPAM.
The userA@ added a registry on Whitelist config on inbox preferences, still have the issue.
Then, added a registry on Whitelist domain on inbox preferences, still have the issue.

As admin I've checked the logs and this is what I see:

Code: Select all

Jun  6 12:46:35 mail postfix/smtpd[19785]: NOQUEUE: filter: RCPT from mailserver.domain userB@domain: Sender address triggers FILTER smtp-amavis from.....

Then I run the whole process and mark NOT SPAM again and ran the

Code: Select all

manually to amavis learn from spam@domain account.
Issue still there.

I've tried to include in CC another mailbox like userC@domain. And for that user these mail goes fine:

Code: Select all

 Jun  6 13:08:08 mail amavis[18032]: (18032-05) Passed CLEAN {RelayedInternal}, ORIGINATING/MYNETS LOCAL 

And the e-mail are received in inbox for userC@domain; on userA@domain going to spam again.

Tried with this command for the userA@domain:

Code: Select all

zmprov ma userA@domain amavisBypassSpamChecks TRUE amavisSpamLover TRUE

And doesn't work.

If you see the log for userC@domain you can see that the Nets/local are configured to be safe.

Please Help.

Return to “Administrators”

Who is online

Users browsing this forum: No registered users and 16 guests