Open/View xml attachment error - XML Parsing Error: no root element found

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paranatex
Posts: 4
Joined: Fri Sep 21, 2018 2:03 pm

Open/View xml attachment error - XML Parsing Error: no root element found

Postby paranatex » Wed Oct 03, 2018 5:00 pm

Hi all,

Our ZCS have a problem when the user clicks on XML attached files in messages (like invoices file) geting an error in browser (attachment <xml zimbra new.png>):

XML Parsing Error: no root element found
Location: https://host.domain.com/service/home/~/ ... 703&part=2
Line Number 2, Column 1:
^

The server is the 8.8.9 (8.8.9.GA.3019.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.9_P3), in our old 8.6 (Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 FOSS edition, Patch 8.6.0_P7) the error don't occour (<attachment xml zimbra old.png>), the XML is exhibited correct in the browser.

I'm glad for any reply, thank you!
Attachments
xml zimbra old.png
xml zimbra old.png (79.91 KiB) Viewed 599 times
xml zimbra new.png
xml zimbra new.png (80.63 KiB) Viewed 599 times


stickman19
Posts: 1
Joined: Wed Feb 20, 2019 5:35 pm

Re: Open/View xml attachment error - XML Parsing Error: no root element found

Postby stickman19 » Wed Feb 20, 2019 5:48 pm

I'm facing the exact same issue in two different environments with zimbra 8.8.11 (Release 8.8.11_GA_3737.RHEL7_64_20181207111719 RHEL7_64 FOSS edition and Release 8.8.11_GA_3737.RHEL7_64_20181207111719 RHEL7_64 FOSS edition, Patch 8.8.11_P2).

I have access to a few other environments with the 8.8.9, as mentioned, but there's no problem there.

@paranatex Did you find any solution or workarounds?

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