Draft message lost. Track actions on messages. Where's this email message?

[akcurate-pbl]

Hello!

We are evaluating Zimbra Community Edition (version 8.8.9_GA_3026.FOSS) on a single server installation. A user was keeping an email message in the Drafts folder for reference purposes. All messages in the Draft folder disappeared a couple of days ago. No major event happened, no upgrade, no reinstallation or server reboot.

Trying to locate the message, we first searched for a unique piece of text contained in the message using the webmail, but no message was found. Then I run the following from /opt/zimbra/store:

Code: Select all

find . -type f -exec grep -H "unique-text-in-the-message" '{}' \;

That showed up a couple of messages:

Code: Select all

./7/msg/0/493-223.msg
./7/msg/0/801-1690.msg

I then scanned the mailbox.log files to try to figure out what had happened to these messages ids: 493 and 801, to no avail. Nothing showed up.

My questions are:

1. Why is the search function unable to find the message from the Webmail client?
2. Has the message disappeared from the message Index?
3. Is there a way to go from a location on disk of a message to an IMAP folder location?

Thanks in advance!

Pedro.