Unable to display mail causing 100% CPU utilization
Posted: Fri Feb 08, 2019 4:43 pm
Hello all,
I have a problem to display all email come from only one user and causing the 100% CPU utilization.
I installed the Patch 2 of 8.8.11 but the result is the same.
A network service error has occurred.
method: GetMsgRequest
msg: A network service error has occurred.
code: CSFE_SVC_ERROR
detail: HTTP response status 50
How can check what's the problem (log, ecc)? How can generate the logs?
I find only recurring Warning when I click on email
2019-02-08 17:39:55.033:WARN:oejm.ThreadMonitor:Thread-53:
org.eclipse.jetty.monitor.thread.ThreadMonitorException: Thread 'qtp66233253-110390:http://zimbra.lfspareparts.com/service/ ... MsgRequest'[RUNNABLE,id:110390,cpu:97.62%] STACK TRACE
at java.util.regex.Pattern$Branch.match(Pattern.java:4606)
at java.util.regex.Pattern$GroupHead.match(Pattern.java:4660)
at java.util.regex.Pattern$GroupHead.match(Pattern.java:4660)
at java.util.regex.Pattern$NotBehind.match(Pattern.java:5204)
at java.util.regex.Pattern$Curly.match0(Pattern.java:4274)
at java.util.regex.Pattern$Curly.match(Pattern.java:4236)
at java.util.regex.Pattern$Start.match(Pattern.java:3463)
at java.util.regex.Matcher.search(Matcher.java:1248)
at java.util.regex.Matcher.find(Matcher.java:637)
at java.util.regex.Matcher.replaceAll(Matcher.java:951)
at com.zimbra.cs.html.DefangFilter.sanitizeStyleValue(DefangFilter.java:472)
at com.zimbra.cs.html.DefangFilter.extractAndSanitizeAsciiData(DefangFilter.java:842)
at com.zimbra.cs.html.DefangFilter.characters(DefangFilter.java:448)
at org.cyberneko.html.filters.DefaultFilter.characters(DefaultFilter.java:152)
at org.cyberneko.html.filters.Purifier.characters(Purifier.java:299)
at org.cyberneko.html.HTMLScanner$SpecialScanner.scanCharacters(HTMLScanner.java:3292)
at org.cyberneko.html.HTMLScanner$SpecialScanner.scan(HTMLScanner.java:3165)
at org.cyberneko.html.HTMLScanner.scanDocument(HTMLScanner.java:907)
at org.cyberneko.html.HTMLConfiguration.parse(HTMLConfiguration.java:499)
at org.cyberneko.html.HTMLConfiguration.parse(HTMLConfiguration.java:452)
at com.zimbra.cs.html.HtmlDefang.defang(HtmlDefang.java:86)
at com.zimbra.cs.html.HtmlDefang.defang(HtmlDefang.java:45)
at com.zimbra.cs.service.mail.ToXML.addContent(ToXML.java:2826)
at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.java:2721)
at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.java:2579)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMPHelper(ToXML.java:1590)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:1393)
at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:130)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:646)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:491)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:307)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:216)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:211)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:131)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318)
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437)
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
at org.eclipse.jetty.server.Server.handle(Server.java:517)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572)
at java.lang.Thread.run(Thread.java:748)
I have a problem to display all email come from only one user and causing the 100% CPU utilization.
I installed the Patch 2 of 8.8.11 but the result is the same.
A network service error has occurred.
method: GetMsgRequest
msg: A network service error has occurred.
code: CSFE_SVC_ERROR
detail: HTTP response status 50
How can check what's the problem (log, ecc)? How can generate the logs?
I find only recurring Warning when I click on email
2019-02-08 17:39:55.033:WARN:oejm.ThreadMonitor:Thread-53:
org.eclipse.jetty.monitor.thread.ThreadMonitorException: Thread 'qtp66233253-110390:http://zimbra.lfspareparts.com/service/ ... MsgRequest'[RUNNABLE,id:110390,cpu:97.62%] STACK TRACE
at java.util.regex.Pattern$Branch.match(Pattern.java:4606)
at java.util.regex.Pattern$GroupHead.match(Pattern.java:4660)
at java.util.regex.Pattern$GroupHead.match(Pattern.java:4660)
at java.util.regex.Pattern$NotBehind.match(Pattern.java:5204)
at java.util.regex.Pattern$Curly.match0(Pattern.java:4274)
at java.util.regex.Pattern$Curly.match(Pattern.java:4236)
at java.util.regex.Pattern$Start.match(Pattern.java:3463)
at java.util.regex.Matcher.search(Matcher.java:1248)
at java.util.regex.Matcher.find(Matcher.java:637)
at java.util.regex.Matcher.replaceAll(Matcher.java:951)
at com.zimbra.cs.html.DefangFilter.sanitizeStyleValue(DefangFilter.java:472)
at com.zimbra.cs.html.DefangFilter.extractAndSanitizeAsciiData(DefangFilter.java:842)
at com.zimbra.cs.html.DefangFilter.characters(DefangFilter.java:448)
at org.cyberneko.html.filters.DefaultFilter.characters(DefaultFilter.java:152)
at org.cyberneko.html.filters.Purifier.characters(Purifier.java:299)
at org.cyberneko.html.HTMLScanner$SpecialScanner.scanCharacters(HTMLScanner.java:3292)
at org.cyberneko.html.HTMLScanner$SpecialScanner.scan(HTMLScanner.java:3165)
at org.cyberneko.html.HTMLScanner.scanDocument(HTMLScanner.java:907)
at org.cyberneko.html.HTMLConfiguration.parse(HTMLConfiguration.java:499)
at org.cyberneko.html.HTMLConfiguration.parse(HTMLConfiguration.java:452)
at com.zimbra.cs.html.HtmlDefang.defang(HtmlDefang.java:86)
at com.zimbra.cs.html.HtmlDefang.defang(HtmlDefang.java:45)
at com.zimbra.cs.service.mail.ToXML.addContent(ToXML.java:2826)
at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.java:2721)
at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.java:2579)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMPHelper(ToXML.java:1590)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:1393)
at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:130)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:646)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:491)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:307)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:216)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:211)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:131)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318)
at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437)
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
at org.eclipse.jetty.server.Server.handle(Server.java:517)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572)
at java.lang.Thread.run(Thread.java:748)