[URGENT] Issue with missing blobs

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psmil
Posts: 1
Joined: Sat Feb 09, 2019 2:37 pm

[URGENT] Issue with missing blobs

Postby psmil » Sat Feb 09, 2019 2:44 pm

Greetings.

Current situtation: Our mailserver is Zimbra latest version upgraded.
We have 25 users. All the mailboxes are applied with HSM policy with Amazon S3 bucket and only 2 months of mail are residing in the server itself.

We have a big issue in the last 1 day. We have an issue in the esx (space issue) and the zimbra server was down for 4-5 hours. After deleting some other machines from the esxi to freeup some space we restart the server.

After the restart we noticed the following:
- HSM policy and amazon s3 has been gone and no bucket info was assigned.
- We saw only mail of users that are until 2 months old (this is the hsm policy to offload the messages to amazon s3)

Steps done:
- We connect again the Amazon s3 bucket store and the connection was succesfully made to the old bucket.
On any mail after that date (2 months back) we get a message about Missing blob for message xxx

Questions
What steps is needed to re-read the blobs?

If that is not possible can we restore from the backup that is on the machine one day before?How that can be done?
Release 8.8.11.GA.3737.UBUNTU16.64 UBUNTU16_64 NETWORK edition, Patch 8.8.11_P2.

Please for your urgent support and help to resolve the issue.

Kind regards


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