Cannot login to admin console

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shakesh
Posts: 10
Joined: Tue Oct 09, 2018 6:01 am

Cannot login to admin console

Postby shakesh » Thu May 30, 2019 4:25 am

I am unable to login to admin console after giving correct password. Web access for users are successful but admin login doesnt give any error..


jholder
Zimbra Employee
Zimbra Employee
Posts: 4686
Joined: Fri Sep 12, 2014 10:00 pm

Re: Cannot login to admin console

Postby jholder » Thu May 30, 2019 4:31 am

shakesh wrote:I am unable to login to admin console after giving correct password. Web access for users are successful but admin login doesn't give any error..

Hello and welcome to the Zimbra forums.

I'm a little unsure what you would like us to do to help on this.

"The password and username i'm typing are correct." and "There are no errors"
cannot both be true if it's failing...but not only that, an authentication failure will most certainly log in the log.

Can you give us more details? Are you using AD Authentication? Are you seeing an auth failure? If the answer is no, then you're not looking in the right place: mailbox.log -- it'll be in there.
shakesh
Posts: 10
Joined: Tue Oct 09, 2018 6:01 am

Re: Cannot login to admin console

Postby shakesh » Thu May 30, 2019 8:59 am

No we dont use exter AD server and what i mean is that when i try to login to admin console with correct password it doesn't login
here is my mailbox.log
tail -f /opt/zimbra/log/mailbox.log | grep admin@domain.com
2019-05-30 14:36:58,348 INFO [qtp509886383-69301:https://123.45.67.89:7071/service/admin/soap/AuthRequest] [name=admin@domain.com;mid=541;ip=office ip;ua=ZimbraWebClient - GC74 (Win);] soap - AuthRequest elapsed=35
koval1986
Posts: 5
Joined: Mon May 27, 2019 5:30 am

Re: Cannot login to admin console

Postby koval1986 » Thu May 30, 2019 10:56 am

Hi, do not tell me how rightly udilti user with all his letters: :roll:
shakesh
Posts: 10
Joined: Tue Oct 09, 2018 6:01 am

Re: Cannot login to admin console

Postby shakesh » Thu May 30, 2019 11:28 am

Koval1986: didnt get ur point

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