Can't see message bodies in mobile web interface
Posted: Tue Aug 13, 2019 7:22 pm
I recently did an update and reboot on an Ubuntu 18.04 Zimbra server.
After the reboot, we found that the mobile (and only the mobile) web interface didn't show lists of messages.
A restart of the Zimbra services later ("zmcontrol restart"), we can now see lists of messages in the inboxes: However, when trying to view the message bodies, we see nothing. This happens no matter what client is used (iPhone, Android), even desktop web clients have the same problem if they use the 'mobile' web interface by putting "/m/" after "zimbra" in the URL. ("https://zimbra.example.com/zimbra/m/zmain#conversation").
When using the desktop web browser (Chrome) I found that (currently) the AJAX client works as expected and I can browse the message bodies. The HTML interface on the desktop browser shows a partial message list, and the message "A client error occurred. Please try again."
Here's my current version:
Some Zimbra packages were updated when I did the patch yesterday. This list is taken from /var/log/dpkg.log:
Looking at the zimbra logs does not show any problems which appear to be correlated to this. I do not know what might be going wrong.
I do see these errors in the logs, but I see them in logs from prior to the updates, so I don't think they're related.
Any suggestions on how to troubleshoot further?
After the reboot, we found that the mobile (and only the mobile) web interface didn't show lists of messages.
A restart of the Zimbra services later ("zmcontrol restart"), we can now see lists of messages in the inboxes: However, when trying to view the message bodies, we see nothing. This happens no matter what client is used (iPhone, Android), even desktop web clients have the same problem if they use the 'mobile' web interface by putting "/m/" after "zimbra" in the URL. ("https://zimbra.example.com/zimbra/m/zmain#conversation").
When using the desktop web browser (Chrome) I found that (currently) the AJAX client works as expected and I can browse the message bodies. The HTML interface on the desktop browser shows a partial message list, and the message "A client error occurred. Please try again."
Here's my current version:
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zimbra@mail:~$ zmcontrol -v
Release 8.8.12.GA.3794.UBUNTU16.64 UBUNTU18_64 FOSS edition, Patch 8.8.12_P4.
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2019-08-12 13:32:13 upgrade zimbra-common-core-jar:amd64 8.8.12.1559550747-1.u18 8.8.12.1562657100-1.u18
2019-08-12 13:32:14 upgrade zimbra-common-core-libs:amd64 8.8.12.1559553174-1.u18 8.8.12.1562659286-1.u18
2019-08-12 13:32:20 upgrade zimbra-mbox-store-libs:amd64 8.8.12.1552967720-1.u16 8.8.12.1562659286-1.u18
2019-08-12 13:32:23 upgrade zimbra-mbox-war:amd64 8.8.12.1559550747-1.u18 8.8.12.1562657100-1.u18
2019-08-12 13:32:29 upgrade zimbra-mbox-webclient-war:amd64 8.8.12.1560496354-1.u18 8.8.12.1562666204-1.u18
2019-08-12 13:32:40 upgrade zimbra-patch:amd64 8.8.12.1560502775.p3-1.u18 8.8.12.1562740562.p4-1.u18
I do see these errors in the logs, but I see them in logs from prior to the updates, so I don't think they're related.
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https://mail.comap.com/zimbra/m/zmain] [] cache - Unable to refresh mailbox item id mappings due to missing auth info.