Shared mailboxes miss Inbox over IMAP using Share Toolkit

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krulfa
Posts: 2
Joined: Thu Nov 07, 2019 11:05 am

Shared mailboxes miss Inbox over IMAP using Share Toolkit

Postby krulfa » Thu Nov 07, 2019 11:23 am

Hello,

we use Zimbra OpenSource 8.8.12 with the latest relevant Share Toolkit.
All working as expected when accessing shared mailboxes over https:.

But if add account that has a shared mailbox using IMAP account into Microsoft Outlook, there is no Inbox folder within folder trees of shared mailboxes. Other folders in shared mailboxes are suprizingly visible, including Sent Items, and no errors are generated. The Inbox is silently missing. This is also reported by Android users but I have not took a closer look.

This may be related with the folder name mismatch: in English versions of the software, the name is always "Inbox", but in Russian versions it is sometimes named "Входящие" (a translation into Russian). Not sure where Outlook takes this from.

Please help to troubleshoot.


krulfa
Posts: 2
Joined: Thu Nov 07, 2019 11:05 am

Re: Shared mailboxes miss Inbox over IMAP using Share Toolkit

Postby krulfa » Thu Nov 07, 2019 1:09 pm

A small screenshot is attached. Here >Info@ la... is a mailbox shared with the main mailbox using the Sharing Toolkit.
Note that folders Drafts, Junk, Sent, Trash, and even Архив (Archive) in Cyrillic are visible within the shared mailbox, but the Inbox is not among them in IMAP clients.

But on the http client Inbox is present.

Inbox.png
Inbox.png (4.09 KiB) Viewed 277 times


Inbox on http.png
Inbox on http.png (7.78 KiB) Viewed 277 times
zimbramin
Posts: 1
Joined: Mon Dec 02, 2019 3:25 pm

Re: Shared mailboxes miss Inbox over IMAP using Share Toolkit

Postby zimbramin » Mon Dec 02, 2019 3:27 pm

Confirm.

On the outlook and thunderbird shared inbox folder is missed.

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