8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

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dbayer
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8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby dbayer » Fri Jul 03, 2020 4:49 am

Hello,

I just updated to 8.8.15 Patch 11 on Ubuntu 18.04. Now I cannot send any emails. I get a network service error message.

Error Message

Code: Select all

msg: system failure: java.lang.NullPointerException
code: service.FAILURE
method: [unknown]
detail: soap:Receiver
trace: qtp366590980-150:1593750952017:c6dee8c585a4a235
request: Body: { SendMsgRequest: { _jsns: "urn:zimbraMail", m: { e: [ // [0]: { a: "test@test.com", p: "test test", t: "t" }, // [1]: { a: "test@test.com", p: "test test", t: "f" } ], idnt: "4861b4a7-d586-4af4-832d-fb577fceeedc", mp: [ // [0]: { ct: "multipart/alternative", mp: [ // [0]: { content: { _content: "test" }, ct: "text/plain" }, // [1]: { content: { _content: "<html><body><div style="font-family: courier new,courier,monaco,monospace,sans-serif; font-size: 10pt; color: #000000"><div>test<br></div><div><br></div><div data-marker="__SIG_PRE__">-- <br>test test</div></div></body></html>" }, ct: "text/html" } ] } ], su: { _content: "test" } }, suid: 1593750951795 } }, Header: { context: { _jsns: "urn:zimbra", account: { _content: "test@test.com", by: "name" }, authToken: "(removed)", csrfToken: "0_33128193f29567524ebcda19599e7e3f52417bef", notify: { seq: 23 }, session: { _content: 18, id: 18 }, userAgent: { name: "ZimbraWebClient - FF78 (Win)", version: "8.8.15_GA_3953" } } }
isZmCsfeException: true


mailbox.log entry

Code: Select all

 
 2020-07-03 00:40:41,123 WARN  [qtp366590980-159:https://mail.test.com/service/soap/SendMsgRequest] [oip=35.23.138.25;port=38514;] soap - handler exception
java.lang.NullPointerException
        at com.zimbra.cs.util.AccountUtil.isDataSourceAddress(AccountUtil.java:924)
        at com.zimbra.soap.ZimbraSoapContext.<init>(ZimbraSoapContext.java:364)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:330)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:308)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:214)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:175)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:131)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:482)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:327)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:297)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:152)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)
        at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:753)
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:83)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:505)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427)
        at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321)
        at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:698)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:804)
        at java.base/java.lang.Thread.run(Thread.java:830)


Any Help is appreciated!
Daniel


RuiSimoes
Posts: 10
Joined: Sat Sep 13, 2014 2:31 am

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby RuiSimoes » Fri Jul 03, 2020 6:34 am

Hello,

i have the same error.
alwaysk2
Posts: 9
Joined: Fri Nov 18, 2016 10:25 am

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby alwaysk2 » Fri Jul 03, 2020 7:54 am

Yep... ony my centOS 7 getting same error... Image

All outgoing emails have been stopped, only receiving working.
gulaschcowboy
Posts: 6
Joined: Mon Jun 24, 2019 1:30 pm

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby gulaschcowboy » Fri Jul 03, 2020 7:56 am

Same here, opened a ticket. Let's see...
dnzktlr
Posts: 5
Joined: Fri May 30, 2014 5:18 pm
Location: Turkey
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Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby dnzktlr » Fri Jul 03, 2020 8:18 am

we have this problem in accounts with an external account
gulaschcowboy
Posts: 6
Joined: Mon Jun 24, 2019 1:30 pm

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby gulaschcowboy » Fri Jul 03, 2020 8:43 am

Got answer from Zimbra support:

Thank you for contacting Zimbra support.
We confirm that this is a bug that has come up after P11 for ZCS 8.8.15 and P4 for ZCS 9.0.0 environment. Our development team is working on the fix which will be released soon.
imanudin11
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Posts: 297
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ZCS/ZD Version: Release 8.8.15.GA.3829.UBUNTU16.64
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Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby imanudin11 » Fri Jul 03, 2020 8:52 am

Hello,

I have same problem when upgrade/patch my Zimbra 9 version. I have temp workaround to bring back Zimbra normal again. Please visit this link: https://imanudin.net/2020/07/03/solved- ... -patching/

BR,
AI
alwaysk2
Posts: 9
Joined: Fri Nov 18, 2016 10:25 am

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby alwaysk2 » Fri Jul 03, 2020 12:50 pm

@imanudin11

When I try on centos 7 it throws message as following:

# yum downgrade zimbra-patch
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: centos.hbcse.tifr.res.in
* epel: hkg.mirror.rackspace.com
* extras: centos.hbcse.tifr.res.in
* updates: centos.hbcse.tifr.res.in
No Match for available package: zimbra-patch-8.8.15.1560883472.p0-1.r7.x86_64
Nothing to do

it only downgraded zimbra-common-core-jar, however after zmcontrol restart sending emails started fine... Thanks
User avatar
dbayer
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Posts: 52
Joined: Thu Oct 09, 2014 9:10 am
Location: Maine
ZCS/ZD Version: Zimbra 8.8.15
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Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby dbayer » Fri Jul 03, 2020 2:46 pm

Hi Gulaschcowboy,

Thanks for reporting to support!

Do you have a ticket # or something we can watch? I'd like to apply their patch ASAP.

Thanks,
Daniel

gulaschcowboy wrote:Got answer from Zimbra support:

Thank you for contacting Zimbra support.
We confirm that this is a bug that has come up after P11 for ZCS 8.8.15 and P4 for ZCS 9.0.0 environment. Our development team is working on the fix which will be released soon.
User avatar
dbayer
Advanced member
Advanced member
Posts: 52
Joined: Thu Oct 09, 2014 9:10 am
Location: Maine
ZCS/ZD Version: Zimbra 8.8.15
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Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Postby dbayer » Fri Jul 03, 2020 3:08 pm

Hello imanudin11,

Thank you so much for that advice! You got me out of a real jam.

Thanks,
Daniel

imanudin11 wrote:Hello,

I have same problem when upgrade/patch my Zimbra 9 version. I have temp workaround to bring back Zimbra normal again. Please visit this link: https://imanudin.net/2020/07/03/solved- ... -patching/

BR,
AI

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