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8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 4:49 am
by dbayer
Hello,

I just updated to 8.8.15 Patch 11 on Ubuntu 18.04. Now I cannot send any emails. I get a network service error message.

Error Message

Code: Select all

msg: system failure: java.lang.NullPointerException
code: service.FAILURE
method: [unknown]
detail: soap:Receiver
trace: qtp366590980-150:1593750952017:c6dee8c585a4a235
request: Body: { SendMsgRequest: { _jsns: "urn:zimbraMail", m: { e: [ // [0]: { a: "test@test.com", p: "test test", t: "t" }, // [1]: { a: "test@test.com", p: "test test", t: "f" } ], idnt: "4861b4a7-d586-4af4-832d-fb577fceeedc", mp: [ // [0]: { ct: "multipart/alternative", mp: [ // [0]: { content: { _content: "test" }, ct: "text/plain" }, // [1]: { content: { _content: "<html><body><div style="font-family: courier new,courier,monaco,monospace,sans-serif; font-size: 10pt; color: #000000"><div>test<br></div><div><br></div><div data-marker="__SIG_PRE__">-- <br>test test</div></div></body></html>" }, ct: "text/html" } ] } ], su: { _content: "test" } }, suid: 1593750951795 } }, Header: { context: { _jsns: "urn:zimbra", account: { _content: "test@test.com", by: "name" }, authToken: "(removed)", csrfToken: "0_33128193f29567524ebcda19599e7e3f52417bef", notify: { seq: 23 }, session: { _content: 18, id: 18 }, userAgent: { name: "ZimbraWebClient - FF78 (Win)", version: "8.8.15_GA_3953" } } }
isZmCsfeException: true


mailbox.log entry

Code: Select all

 
 2020-07-03 00:40:41,123 WARN  [qtp366590980-159:https://mail.test.com/service/soap/SendMsgRequest] [oip=35.23.138.25;port=38514;] soap - handler exception
java.lang.NullPointerException
        at com.zimbra.cs.util.AccountUtil.isDataSourceAddress(AccountUtil.java:924)
        at com.zimbra.soap.ZimbraSoapContext.<init>(ZimbraSoapContext.java:364)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:330)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:308)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:214)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:175)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:131)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:482)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:327)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:297)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1700)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1667)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:152)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)
        at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:753)
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:83)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:505)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427)
        at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321)
        at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:698)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:804)
        at java.base/java.lang.Thread.run(Thread.java:830)


Any Help is appreciated!
Daniel

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 6:34 am
by RuiSimoes
Hello,

i have the same error.

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 7:54 am
by alwaysk2
Yep... ony my centOS 7 getting same error... Image

All outgoing emails have been stopped, only receiving working.

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 7:56 am
by gulaschcowboy
Same here, opened a ticket. Let's see...

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 8:18 am
by dnzktlr
we have this problem in accounts with an external account

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 8:43 am
by gulaschcowboy
Got answer from Zimbra support:

Thank you for contacting Zimbra support.
We confirm that this is a bug that has come up after P11 for ZCS 8.8.15 and P4 for ZCS 9.0.0 environment. Our development team is working on the fix which will be released soon.

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 8:52 am
by imanudin11
Hello,

I have same problem when upgrade/patch my Zimbra 9 version. I have temp workaround to bring back Zimbra normal again. Please visit this link: https://imanudin.net/2020/07/03/solved- ... -patching/

BR,
AI

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 12:50 pm
by alwaysk2
@imanudin11

When I try on centos 7 it throws message as following:

# yum downgrade zimbra-patch
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: centos.hbcse.tifr.res.in
* epel: hkg.mirror.rackspace.com
* extras: centos.hbcse.tifr.res.in
* updates: centos.hbcse.tifr.res.in
No Match for available package: zimbra-patch-8.8.15.1560883472.p0-1.r7.x86_64
Nothing to do

it only downgraded zimbra-common-core-jar, however after zmcontrol restart sending emails started fine... Thanks

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 2:46 pm
by dbayer
Hi Gulaschcowboy,

Thanks for reporting to support!

Do you have a ticket # or something we can watch? I'd like to apply their patch ASAP.

Thanks,
Daniel

gulaschcowboy wrote:Got answer from Zimbra support:

Thank you for contacting Zimbra support.
We confirm that this is a bug that has come up after P11 for ZCS 8.8.15 and P4 for ZCS 9.0.0 environment. Our development team is working on the fix which will be released soon.

Re: 8.8.15 Patch 11 NETWORK SERVICE ERROR when sending email

Posted: Fri Jul 03, 2020 3:08 pm
by dbayer
Hello imanudin11,

Thank you so much for that advice! You got me out of a real jam.

Thanks,
Daniel

imanudin11 wrote:Hello,

I have same problem when upgrade/patch my Zimbra 9 version. I have temp workaround to bring back Zimbra normal again. Please visit this link: https://imanudin.net/2020/07/03/solved- ... -patching/

BR,
AI