IMAP not working after upgrade to 9.0 OSS

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daz_pp
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IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Sun Aug 23, 2020 1:35 pm

Hi

I upgraded my install from 8.8.15 to 9.0 the other day.
Everything worked fine until today. Problem I have now is that I can't use imap to check email. All error I see is "bad username or password"
Using the same username and password on the web client it works fine.

Any Idea where to look for more info or how to fix it? I can't see anything in the zimbra.log what happens.

Regards
Daniel


phoenix
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Re: IMAP not working after upgrade to 9.0 OSS

Postby phoenix » Sun Aug 23, 2020 1:59 pm

Do you look to see if ZCS is listening on either of the IMAP ports?
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Bill

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daz_pp
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Re: IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Sun Aug 23, 2020 2:03 pm

phoenix wrote:Do you look to see if ZCS is listening on either of the IMAP ports?


Yes the ports are active and I see that imap is listening on there like it was before the upgrade.
It worked the same day after the upgrade.

It also looks like the processes are restarting sometimes as I get notified of that. Pretty much all of the services.

8.8.15 was rock stable but I'm not that sure about 9.0 right now.
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Re: IMAP not working after upgrade to 9.0 OSS

Postby phoenix » Sun Aug 23, 2020 2:13 pm

Can you login to your imap account via the command line?
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Bill

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daz_pp
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Re: IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Sun Aug 23, 2020 2:29 pm

phoenix wrote:Can you login to your imap account via the command line?


Have not tried that as I don't know the imap commands to do so.
But the usernames and passwords work in web client so they should also work with imap
daz_pp
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Re: IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Sun Aug 23, 2020 8:22 pm

This is what I see when doing netstat -an | grep 993
tcp 0 0 0.0.0.0:7993 0.0.0.0:* LISTEN

When I then from the same server to: telnet localhost 993 I get this:
telnet: Unable to connect to remote host: Connection refused

Also when doing the same on the FQDN I get this:
telnet: Unable to connect to remote host: Connection refused


What has happened during the upgrade and after 1-2 days of the upgrade?

I did test everything directly after the upgrade and it all worked, Otherwise I would have reverted back to my snapshot I did right before the upgrade.
BradC
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Re: IMAP not working after upgrade to 9.0 OSS

Postby BradC » Mon Aug 24, 2020 2:23 am

daz_pp wrote:This is what I see when doing netstat -an | grep 993
tcp 0 0 0.0.0.0:7993 0.0.0.0:* LISTEN


sudo netstat -anp | grep 993
tcp 0 0 0.0.0.0:7993 0.0.0.0:* LISTEN 2867/java
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 3136/nginx.conf

Looks like you are missing something.
daz_pp
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Re: IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Mon Aug 24, 2020 6:32 am

BradC wrote:
daz_pp wrote:This is what I see when doing netstat -an | grep 993
tcp 0 0 0.0.0.0:7993 0.0.0.0:* LISTEN


sudo netstat -anp | grep 993
tcp 0 0 0.0.0.0:7993 0.0.0.0:* LISTEN 2867/java
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 3136/nginx.conf

Looks like you are missing something.


Yes, but what? And how can it just disapear when it worked fine directly after the upgrade?
No changes has been done to configuration

/d
daz_pp
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Re: IMAP not working after upgrade to 9.0 OSS

Postby daz_pp » Mon Aug 24, 2020 6:55 am

Now I have this:
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 9465/nginx: master
still get "username or password incorrect"
There is something really wrong here.
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DualBoot
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Re: IMAP not working after upgrade to 9.0 OSS

Postby DualBoot » Mon Aug 24, 2020 8:28 am

Hello,

I recently have the same problem with upgrade from 8.6 to 8.8.15. The solution was to remove the imap account and add it again.

Regards,

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