Attachment error when moving mail between Zimbra Open and Zimbra Network

daniellawson · Post by **daniellawson** » Sun May 07, 2006 9:12 pm

Hi,
I'm currently in the process of migrating one of our clients to Zimbra Network. The two systems are set up with a common GAL and auth system etc, and I'm using the split domain config to handle the changeover.
Running Zimbra Open 3.0.1_GA_160 on Debian, and Zimbra Network 3.1.0_GA_332 on CentOS 4.3. I have the compat libraries installed.
I use imapsync to move mail between the two machines. However, I'm getting a lot of APPEND failures when I do this. Most of these have errors like the following one:
2006-05-07 22:01:53,928 WARN [ImapServer-5] [ip=10.30.10.3;name=user@domain.co.nz;] ParsedMessage - Parse error on MIME part 1 (text/plain, Message-ID: )

com.zimbra.cs.mime.MimeHandlerException: cannot extract text

at com.zimbra.cs.mime.handler.DefaultHandler.getContentImpl(DefaultHandler.java:92)

at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:254)

at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:589)

at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(ParsedMessage.java:508)

at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMessage.java:252)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:2780)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:2766)

at com.zimbra.cs.imap.ImapHandler.doAPPEND(ImapHandler.java:1208)

at com.zimbra.cs.imap.ImapHandler$ImapCommand.execute(ImapHandler.java:453)

at com.zimbra.cs.imap.ImapHandler.processCommand(ImapHandler.java:533)

at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)

at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Thread.java:595)

Caused by: com.zimbra.cs.convert.ConversionException: unknown request: 32

at com.zimbra.cs.convert.TransformationClient.extract(TransformationClient.java:179)

at com.zimbra.cs.convert.SocketTransformationStub.doExtract(SocketTransformationStub.java:99)

at com.zimbra.cs.convert.SocketTransformationStub.extract(SocketTransformationStub.java:158)

at com.zimbra.cs.mime.handler.DefaultHandler.getContentImpl(DefaultHandler.java:85)

... 13 more

2006-05-07 22:01:53,929 WARN [ImapServer-5] [ip=10.30.10.3;name=user@domain.co.nz;] ParsedMessage - Message had parse errors in

1 parts (Message-Id: , Subject: RE: Union Fees)

Other emails fail with an error closer to the following:
2006-05-07 21:44:55,306 WARN [ImapServer-1] [ip=10.30.10.3;name=user@domain.co.nz;] ParsedMessage - Parse error on MIME part 3 (image/gif, Message-ID: )

com.zimbra.cs.mime.MimeHandlerException: cannot extract text

at com.zimbra.cs.mime.handler.DefaultHandler.getContentImpl(DefaultHandler.java:92)

at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:254)

at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:589)

at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(ParsedMessage.java:508)

at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMessage.java:252)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:2780)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:2766)

at com.zimbra.cs.imap.ImapHandler.doAPPEND(ImapHandler.java:1208)

at com.zimbra.cs.imap.ImapHandler$ImapCommand.execute(ImapHandler.java:453)

at com.zimbra.cs.imap.ImapHandler.processCommand(ImapHandler.java:533)

at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)

at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Thread.java:595)

Caused by: com.zimbra.cs.convert.ConversionException: Cannot connect to convertd

at com.zimbra.cs.convert.SocketTransformationStub.doExtract(SocketTransformationStub.java:107)

at com.zimbra.cs.convert.SocketTransformationStub.extract(SocketTransformationStub.java:158)

at com.zimbra.cs.mime.handler.DefaultHandler.getContentImpl(DefaultHandler.java:85)

... 13 more

Caused by: java.net.ConnectException: Connection refused

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)

at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)

at java.net.Socket.connect(Socket.java:507)

at com.zimbra.cs.convert.TransformationClient.connect(TransformationClient.java:58)

at com.zimbra.cs.convert.TransformationClient.reconnect(TransformationClient.java:207)

at com.zimbra.cs.convert.SocketTransformationStub.doExtract(SocketTransformationStub.java:102)

... 15 more

2006-05-07 21:44:55,308 WARN [ImapServer-1] [ip=10.30.10.3;name=user@domain.co.nz;] ParsedMessage - Message had parse errors in

3 parts (Message-Id: , Subject: RE: Hi)

2006-05-07 21:44:55,308 WARN [ImapServer-1] [ip=10.30.10.3;name=user@domain.co.nz;] imap - APPEND failed

I've verified that convertd is running. I've tried to disable conversion in the COS and user settings, but this doesn't seem to have any noticeable effect.

rsharpe · Post by **rsharpe** » Mon May 08, 2006 7:34 am

[quote user="daniellawson"]Running Zimbra Open 3.0.1_GA_160 on Debian, and Zimbra Network 3.1.0_GA_332 on CentOS 4.3. I have the compat libraries installed.[/QUOTE]
You do realize that the network edition is not supported on CentOS? And will probably not be supported by Zimbra if something should happen to it.

14319KevinH · Post by **14319KevinH** » Mon May 08, 2006 9:58 am

Are you using the same LDAP directory for both systems? If so that's your problem. You've got a mixed Network/OSS config. It's not supported or tested to work this way. You need to install two individual systems.

daniellawson · Post by **daniellawson** » Mon May 08, 2006 5:00 pm

[QUOTE]Are you using the same LDAP directory for both systems? If so that's your problem. You've got a mixed Network/OSS config. It's not supported or tested to work this way. You need to install two individual systems.[/QUOTE]
They share a common LDAP for GAL and Auth, but have their own LDAP servers otherwise.

daniellawson · Post by **daniellawson** » Mon May 08, 2006 5:21 pm

[QUOTE]You do realize that the network edition is not supported on CentOS? And will probably not be supported by Zimbra if something should happen to it[/QUOTE]
Yes. I do realise this. However we are primarily a debian shop, so if Zimbra Network is ever supported on Debian we'll be very happy. We are doing a test deployment of Zimbra Network on Centos because it is not packaged at all for debian - when we go live with this install it'll be running on RHEL at this stage.

bobby · Post by **bobby** » Mon May 08, 2006 6:03 pm

how much ram is in the centos machine?

daniellawson · Post by **daniellawson** » Tue May 09, 2006 11:50 pm

The machine has 1.25 GB of ram - 1280 MB.

bobby · Post by **bobby** » Wed May 10, 2006 12:54 am

you could try giving tomcat some additional ram (the default is 30%):
zmlocalconfig -e tomcat_java_heap_memory_percent=50
if you attach a message that's crashing convertd we can try to reproduce that here. like the first one:

"Caused by: com.zimbra.cs.convert.ConversionException: unknown request: 32

...Subject: RE: Union Fees"