Request Tracker email, no body

nentis · Post by **nentis** » Mon May 29, 2006 5:59 pm

Interesting issue. Any email dispatched from my RT system to a client's Zimbra email server displays no body. From, sent date, to all show properly. If you right-click "Show Original", you see the entire email.
This email displays properly (even with all my GPG signature stuff):
------------------

Received: from localhost (localhost.localdomain [127.0.0.1])

by mail.molokai.org (Postfix) with ESMTP id 58D085D085D

for ; Mon, 29 May 2006 12:47:39 -1000 (HST)

Received: from mail.molokai.org ([127.0.0.1])

by localhost (mail.molokai.org [127.0.0.1]) (amavisd-new, port 10024)

with ESMTP id 04383-01 for ;

Mon, 29 May 2006 12:47:36 -1000 (HST)

Received: from mail.opensourcery.com (mail.opensourcery.com [70.89.189.52])

by mail.molokai.org (Postfix) with ESMTP id BE71A5D0827

for ; Mon, 29 May 2006 12:47:36 -1000 (HST)

Received: from [10.0.0.4] (kavula.opensourcery.com [10.0.0.4])

(using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))

(No client certificate requested)

by mail.opensourcery.com (Postfix) with ESMTP id 1095166A

for ; Mon, 29 May 2006 15:47:36 -0700 (PDT)

Message-ID:

Date: Mon, 29 May 2006 15:47:35 -0700

From: "Kris S. Amundson"

Organization: OpenSourcery, LLC.

User-Agent: Mozilla Thunderbird 1.0.8 (X11/20060502)

X-Accept-Language: en-us, en

MIME-Version: 1.0

To: krisa@molokai.org

Subject: test1

X-Enigmail-Version: 0.92.1.0

Content-Type: multipart/signed; micalg=pgp-sha1;

protocol="application/pgp-signature";

boundary="------------enigE066C0E0B0FED205591D606C"

X-DSPAM-Result: Innocent

X-DSPAM-Processed: Mon May 29 12:47:37 2006

X-DSPAM-Confidence: 0.9997

X-DSPAM-Probability: 0.0000

X-DSPAM-Signature: 447b7a09129531527717022

X-DSPAM-Factors: 27,

X-Virus-Scanned: amavisd-new at

X-Spam-Status: No, score=-4.48 tagged_above=-10 required=6.6 autolearn=ham

tests=[ALL_TRUSTED=-1.8, AWL=0.019, BAYES_00=-2.599, DSPAM_HAM=-0.1]

X-Spam-Score: -4.48

X-Spam-Level:
This is an OpenPGP/MIME signed message (RFC 2440 and 3156)

--------------enigE066C0E0B0FED205591D606C

Content-Type: text/plain; charset=ISO-8859-1

Content-Transfer-Encoding: 7bit

--

Kris S. Amundson

Founder, CIO GPG Key: D6D39F2C

OpenSourcery, LLC.
--------------enigE066C0E0B0FED205591D606C">http://www.opensourcery.com/
--------------enigE066C0E0B0FED205591D606C

Content-Type: application/pgp-signature; name="signature.asc"

Content-Description: OpenPGP digital signature

Content-Disposition: attachment; filename="signature.asc"
-----BEGIN PGP SIGNATURE-----

Version: GnuPG v1.4.1 (GNU/Linux)
iD8DBQFEe3oIJIweVtbTnywRAvGzAJ4vgmk2jhUhfAQpPV1YiOJET2EsZACfeegX

8H9Lz/jhck+tGKyItG3+Tq0=

=lgwj

-----END PGP SIGNATURE-----
--------------enigE066C0E0B0FED205591D606C--

This one does not display the body properly:
-----------------------------
Received: from localhost (localhost.localdomain [127.0.0.1])

by mail.molokai.org (Postfix) with ESMTP id E3F745D085C

for ; Mon, 29 May 2006 12:46:29 -1000 (HST)

Received: from mail.molokai.org ([127.0.0.1])

by localhost (mail.molokai.org [127.0.0.1]) (amavisd-new, port 10024)

with ESMTP id 28836-04 for ;

Mon, 29 May 2006 12:46:29 -1000 (HST)

Received: from mail.opensourcery.com (mail.opensourcery.com [70.89.189.52])

by mail.molokai.org (Postfix) with ESMTP id 8D6FB5D0801

for ; Mon, 29 May 2006 12:46:29 -1000 (HST)

Received: from trillian.opensourcery.com (trillian.opensourcery.com [10.0.0.5])

(using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))

(No client certificate requested)

by mail.opensourcery.com (Postfix) with ESMTP id DF13766A

for ; Mon, 29 May 2006 15:46:28 -0700 (PDT)

Received: by trillian.opensourcery.com (Postfix, from userid 33)

id 53CDE66B; Mon, 29 May 2006 15:46:38 -0700 (PDT)

Subject: [OpenSourcery #525] test

From: "Kris Amundson via RT"

Reply-To: support@opensourcery.com

In-Reply-To:

Message-ID:

Precedence: bulk

X-RT-Loop-Prevention: OpenSourcery

RT-Ticket: OpenSourcery #525

Managed-by: RT 3.4.1 (http://www.bestpractical.com/rt/)

RT-Originator: krisa@opensourcery.com

To: krisa@molokai.org

MIME-Version: 1.0

Content-Type: text/plain; charset="utf-8"

Content-Transfer-Encoding: 8-bit

X-RT-Original-Encoding: utf-8

Date: Mon, 29 May 2006 15:46:38 -0700 (PDT)

X-DSPAM-Result: Innocent

X-DSPAM-Processed: Mon May 29 12:46:29 2006

X-DSPAM-Confidence: 0.9997

X-DSPAM-Probability: 0.0000

X-DSPAM-Signature: 447b79c5126267852419847

X-DSPAM-Factors: 27,

X-Virus-Scanned: amavisd-new at

X-Spam-Status: No, score=-4.499 tagged_above=-10 required=6.6 autolearn=ham

tests=[ALL_TRUSTED=-1.8, BAYES_00=-2.599, DSPAM_HAM=-0.1]

X-Spam-Score: -4.499

X-Spam-Level:

test

nentis · Post by **nentis** » Mon May 29, 2006 9:12 pm

Fixed.
Turned out to be a bug in RT 3.4.1, fixed in 3.4.2. The price we pay for running stable distributions (Debian sarge) for Request Tracker.
This header was written incorrectly:

Content-Transfer-Encoding: 8-bit
"8-bit" should be "8bit". Sarge has no update and I did not want to rip out the deb for a newer tarball. I fixed it manually in:
/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm
Zimbra is the first email server I've encountered to fail on this header error. We've been running this RT intance for a good 9 months with clients with no issues.

14319KevinH · Post by **14319KevinH** » Tue May 30, 2006 5:42 pm

Thanks for the note. Would you mind filing that in our bugzilla? Might be something we can do to at least still show the email even with the bad header value.