Zimbra 8.7.11 Contact info display unusable

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Ash74
Posts: 10
Joined: Sat Sep 13, 2014 2:56 am

Zimbra 8.7.11 Contact info display unusable

Postby Ash74 » Thu Aug 31, 2017 10:29 am

Hello,

we recently updated from ZCS 8.0.6 (urgh) to 8.7.11 (yeah) and instantly got reports by our users that the display of contact information cannot be used with our CTI software anymore.

Usually some telephone number is selected with the mouse and a preconfigured hotkey passes the number to the CTI dialer. However, none of the phone, fax or address field information can be selected and copied anymore.

Does anybody know where we could influence those fields' css to allow "user-select: all" (the right property even?) again?


Additionally the dev team could think about allowing phone: or tel: links when hovering over contact info popups. Those popups show phone numbers as "links" in text while they are not clickable, not copyable - unusable.


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jorgedlcruz
Zimbra Alumni
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Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Re: Zimbra 8.7.11 Contact info display unusable

Postby jorgedlcruz » Thu Aug 31, 2017 11:24 am

Hello,
Nice to hear you finally have upgraded :) I'm asking our Engineering team about it, maybe it was a Zimlet which we don't ship anymore on ZCS 8.7.x, let's wait for Engineering.

Thank you
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
Ash74
Posts: 10
Joined: Sat Sep 13, 2014 2:56 am

Re: Zimbra 8.7.11 Contact info display unusable

Postby Ash74 » Wed Sep 06, 2017 8:02 am

Hello,

seems I didn't explain this well enough.
The contact information of any contact I have on my address book cannot be selected and copied anymore using the Ajax Webclient. The table cell displaying e.g. the telephone or fax number simply doesn't allow that anymore to the browser. This seems to be caused by some css setting for that cell but I failed to find the place where it is defined.

Using the plain HTML Webclient it is possible to select the telephone number.

This has nothing to do with a zimlet. We need to be able to just "select" that string. The CTI support comes in then using an external program (which also can listen on tel: and phone: links, hence my initial comment).
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Gren Elliot
Zimbra Employee
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Joined: Tue Jun 10, 2014 4:45 am

Re: Zimbra 8.7.11 Contact info display unusable

Postby Gren Elliot » Thu Sep 14, 2017 1:33 pm

I can see why you would find that annoying (and it seems to be true for Zimbra 8.7.0_GA as well). I'd suggest adding an enhancement request at https://bugzilla.zimbra.com/
Ash74
Posts: 10
Joined: Sat Sep 13, 2014 2:56 am

Re: Zimbra 8.7.11 Contact info display unusable

Postby Ash74 » Mon Sep 18, 2017 7:36 am

Found https://bugzilla.zimbra.com/show_bug.cgi?id=102644

Added a comment to it, as the situation seems to have worsened since the problem was reported in 2015.

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