Missing emails in AJAX interface
Posted: Mon Jun 18, 2018 5:45 pm
One of our users just noticed that they were missing emails in the webmail interface that showed up on their phone (using ZxMobile).
Further investigation showed the email was in the mail store and showed up when using the standard webmail interface or when searching in the ajax interface, but it just didn't show up in the Ajax Inbox while it was marked as Unread. If it was read, it would show up in the Ajax Inbox.
There doesn't seem to be any special about the two emails we've identified as not showing up.
We recently upgraded from 8.7 to 8.8 but don't know if this was a factor since there is a thread from v8.7 with the same problem ( viewtopic.php?t=62024 ).
Any ideas?
Further investigation showed the email was in the mail store and showed up when using the standard webmail interface or when searching in the ajax interface, but it just didn't show up in the Ajax Inbox while it was marked as Unread. If it was read, it would show up in the Ajax Inbox.
There doesn't seem to be any special about the two emails we've identified as not showing up.
We recently upgraded from 8.7 to 8.8 but don't know if this was a factor since there is a thread from v8.7 with the same problem ( viewtopic.php?t=62024 ).
Any ideas?