Outlook constantly crashing

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dcpartners
Posts: 11
Joined: Mon Oct 29, 2018 4:15 am
Location: Sydney
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Re: Outlook constantly crashing

Postby dcpartners » Sat Jun 29, 2019 9:42 pm

L. Mark Stone wrote:Outlook logging was turned on, because that’s what Zimbra Support would have needed to troubleshoot.
Outlook logging was left on for some period of time, no issues, so Outlook logging was turned off and the issues did not reappear.
Outlook logging I believe was on for a few days.


Further questions. What the OS of these device? Windows 10? Prior to this conclusion that turning on/off for Outlook Logging, did you actually check the Reliability Monitor (Control Panel\System and Security\Security and Maintenance) for the Outlook or EventViewer to see Outlook crash happened again?

Just a bit odd that by turning on/off for Outlook Logging solve the issue. Excellent observation though.

Waiting for the feedback.


mikespo17
Posts: 3
Joined: Tue Jun 18, 2019 7:01 pm

Re: Outlook constantly crashing

Postby mikespo17 » Wed Jul 10, 2019 6:22 pm

I've enabled Outlook Logging (File>Options>Advanced>Enable troubleshooting logging) on a few users to see if it has any effect on the issue.

Other than that I've found no solution or any indication of where the hiccup is happening to solve/prevent it.
dcpartners
Posts: 11
Joined: Mon Oct 29, 2018 4:15 am
Location: Sydney
Contact:

Re: Outlook constantly crashing

Postby dcpartners » Wed Jul 10, 2019 9:02 pm

mikespo17 wrote:I've enabled Outlook Logging (File>Options>Advanced>Enable troubleshooting logging) on a few users to see if it has any effect on the issue.

Other than that I've found no solution or any indication of where the hiccup is happening to solve/prevent it.


I tried that approach and it didn't work for us. It crashed after few days as typical. So we tried to install to 32 BIT instead for Office 2016 and it's been running OK for few days now. Finger cross !!!

We got the Outlook logging from the machine and escalated to Zimbra support via their channel partner. Still waiting as well. You might push to escalate as well if you get a chance to your Zimbra parners/support.

BTW what version of Windows 10 do you use by any chance? 1709? 1803? 1809?
mikespo17
Posts: 3
Joined: Tue Jun 18, 2019 7:01 pm

Re: Outlook constantly crashing

Postby mikespo17 » Fri Jul 12, 2019 5:43 pm

dcpartners wrote:BTW what version of Windows 10 do you use by any chance? 1709? 1803? 1809?


We use a mix of 1803 & 1809, doesnt seem to make a difference, crashes on both. I didn't want to have to go to 32bit but if thats the only option, thats going to be an adventure...

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