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ZCO: Synchronizing GAL - network connection failure

Posted: Mon Aug 06, 2018 8:52 pm
by oda
Hi guys,

Please help, I cannot find a solution for problem:

What I have:
1. Cleanly installed Zimbra 8.8.8 Network from scratch on new Ubuntu 16.04 server.
2. GAL is configured to look users in external LDAP, and auto-completion of names in composing and other windows (in web-interface) works fine without issues.
3. Outlook 2016 as a client with Zimbra Outlook Connector 8.8.8 installed

Problem:
Can't synchronize GAL with outlook via ZCO - got error "Network connection failure".
Mail-, signature-, filters- and other syncs work well, except GAL sync.

What I did:
1. Tried to reset GAL on client - Zimbra ribbon - Sync GAL - Reset GAL and then tried to sync GAL again - without success.
2. Enabled logging for GalSync. Got the following:

Code: Select all

06-08-2018 23:28:52.934 |||O16 11E0 GALSYNC  23A4||| GalSync retry 1
06-08-2018 23:28:52.944 |||O16 11E0 GALSYNC  23A4||| LargeGal: Sent SyncGalRequest
|||
06-08-2018 23:28:53.142 |||O16 11E0 HTTPCBCK 20F8||| ### WARNING ### Response Status error code: 500 @ Connection.cpp#2194[WinHttpAsyncReadHeader()]
|||
06-08-2018 23:28:53.152 |||O16 11E0 GALSYNC  23A4||| ### ERROR ### 'SyncGalRequest' at 'GalSynchronizerImpl::GALSyncLoop#1274' returned '500 Internal server error' -> throw NginxException:  [GalSynchronizerImpl::HandleGALSyncError#709]
06-08-2018 23:28:53.153 |||O16 11E0 GALSYNC  23A4||| GalSync interrupted due to error. Will retry in 30secs


Broke Google and read all known (for me) configs on server (and settings in outlook and ZCO) and still couldn't find WHERE IT TRIES TO CONNECT TO, what address returns 500. :(

I will be very appreciate for any advise. Thank you.

Re: ZCO: Synchronizing GAL - network connection failure

Posted: Tue Aug 07, 2018 10:24 am
by oda

Code: Select all

07-08-2018 13:13:58.503 |||O16 2160 GALSYNC  2588||| ### WARNING ### cannot dump the rest of the folder info due to lack of store pointer @ Mapi.cpp#10466[DumpFolderInfo()]
07-08-2018 13:13:58.505 |||O16 2160 GALSYNC  2588||| ### WARNING ### cannot dump the rest of the folder info due to lack of store pointer @ Mapi.cpp#10466[DumpFolderInfo()]
07-08-2018 13:13:58.507 |||O16 2160 GALSYNC  2588||| Opened fldr: [p:19510EB0 i:1A512860 t:2588 Folder '                              ' in 'p:1D232400 i:18EBE090 t:2588 MsgStore#015 []\[Zimbra - ayakunov@opendelign.com]']
07-08-2018 13:13:58.513 |||O16 2160 GALSYNC  2588||| Opened fldr: [p:19510900 i:1A512B10 t:2588 Folder 'Global Address List           ' in 'p:1D232400 i:18EBE090 t:2588 MsgStore#015 []\[Zimbra - ayakunov@opendelign.com]']
07-08-2018 13:13:58.519 |||O16 2160 GALSYNC  2588||| GalSync Start 'ayakunov@opendelign.com' MANUAL DELTA
07-08-2018 13:13:58.548 |||O16 2160 GALSYNC  2588||| LargeGal: Sent SyncGalRequest
|||
07-08-2018 13:13:59.362 |||O16 2160 HTTPCBCK 1E88||| ### WARNING ### Response Status error code: 500 @ Connection.cpp#2194[WinHttpAsyncReadHeader()]
|||
07-08-2018 13:13:59.373 |||O16 2160 GALSYNC  2588||| ### ERROR ### 'SyncGalRequest' at 'GalSynchronizerImpl::GALSyncLoop#1274' returned '500 Internal server error' -> throw NginxException:  [GalSynchronizerImpl::HandleGALSyncError#709]
07-08-2018 13:13:59.373 |||O16 2160 GALSYNC  2588||| GalSync interrupted due to error. Will retry in 30secs


Other log example. What store pointer does it need?

Re: ZCO: Synchronizing GAL - network connection failure

Posted: Tue Aug 07, 2018 10:57 am
by L. Mark Stone
If you haven’t already done so, please open a Support Case with Zimbra directly.

Mark

Re: ZCO: Synchronizing GAL - network connection failure

Posted: Tue Aug 07, 2018 12:40 pm
by oda
I have submitted the ticket.
Mark, does it look like bug?

Re: ZCO: Synchronizing GAL - network connection failure

Posted: Wed Aug 08, 2018 1:00 am
by L. Mark Stone
Hard to say if it’s a bug or a configuration issue. But you are entitled to Support (you’ve paid for it), and if it is a bug, then the whole community will benefit from the fix.

ZCO is a challenge; Microsoft has been making a lot of changes to Outlook, expanding the number of versions and even changing the file system layout for the click to run versions.

So please keep us posted!

All the best,
Mark

Re: ZCO: Synchronizing GAL - network connection failure

Posted: Wed Aug 08, 2018 4:45 am
by phoenix
L. Mark Stone wrote:Hard to say if it’s a bug or a configuration issue. But you are entitled to Support (you’ve paid for it), and if it is a bug, then the whole community will benefit from the fix.
I guess you mean the Network Edition 'community' as this is an NE feature and the Open Source Community and users seem not to be mentioned by Synacor any more.