[SOLVED] Trouble installing BES Express 5.02 with Zimbra 7.1

awilly · Post by **awilly** » Mon Apr 18, 2011 2:46 pm

This is my first time installing BES for use with Zimbra. We're on an evaluation license. ZimbraConnect version is 7.1.0.129
I have attempted to follow the guide to the letter and read through the posts here.
Our issue occurs in the MAPI setup portion of the BES installation. After filling in the fields with our Global Admin mailbox created for BES's information, and clicking "Check Name", I get this error:
The setup application could not contact the Microsoft Exchange server to check the name of the mailbox.
In the BES install logs, I get the below error:
[30000] (04/18 12:36:10.871):{0xC74} Apr 18 12:36:10 zblackberry {0x8D0} 0517: (#10000) GetDCInfoEx failed for server/domain [zimbra.mydomain.int/], code [1722]

[30000] (04/18 12:36:10.871):{0xC74} Apr 18 12:36:10 zblackberry {0x8D0} 0518: (#10000) CExchangeServer::GetExtendedInformation could not obtain a DC for Exchange server [zimbra.mydomain.int], code [25]

[30000] (04/18 12:36:10.871):{0xC74} Apr 18 12:36:10 zblackberry {0x8D0} 0519: (#30000) CMAPICon::AmbiguousNameResolutionQuery has [0] results for [zblackberry@zimbra.mydomain.int] using GC [], return [71]

[30000] (04/18 12:36:10.871):{0xC74} Apr 18 12:36:10 zblackberry {0x8D0} 0520: (#30000) CMAPIDlg::OnCheckName had no matches to display as there was a server error

One post I read suggested we check to confirm the Outlook profile for Blackberry can access the GAL. I assume this means from the Outlook profile installed on the BES server. If it is important, I cannot access the GAL or send e-mail from this profile, though I can from the web.
I can access the web client via
Thanks">HTTPs.
Thanks in advance.

awilly · Post by **awilly** » Mon Apr 18, 2011 3:34 pm

My certificate is self signed.

xeon · Post by **xeon** » Mon Apr 18, 2011 6:09 pm

Might be related to having Zimbra Mobile enabled on that BES account you setup in the Mail profiles? Ensure Zimbra Mobile is enabled for the account that is setup in the Mail profiles on the BES server. Hope this helps.

awilly · Post by **awilly** » Mon Apr 18, 2011 7:01 pm

[quote user="xeon"]Might be related to having Zimbra Mobile enabled on that BES account you setup in the Mail profiles? Ensure Zimbra Mobile is enabled for the account that is setup in the Mail profiles on the BES server. Hope this helps.[/QUOTE]
That did not help me use the 'check name' button - but it did allow me to continue the installation by clicking next, whereas before the program would hang and require end-task to close.
Thank you!
Now I'm working on figuring how what credentials to use to logon to the blackberry administration service webconsole.

awilly · Post by **awilly** » Mon Apr 18, 2011 7:03 pm

Got it.

Thanks for your help.

xeon · Post by **xeon** » Tue Apr 19, 2011 10:17 am

[quote user="awilly"]Got it.

Thanks for your help.[/QUOTE]

Awesome. Glad I could help.

lhmorinv · Post by **lhmorinv** » Wed May 11, 2011 12:18 pm

Hello Could you share the specs of your software configuration on which you succeded to make the BB support work.
Thanks