Zimbra Forums

Hello!
We recently updated our zimbra server to 7.2.0 and also the BES connector to 7.2.0
I installed the new BES connector and wanted to recreate the mail profiles (BlackBerryAgent and BlackBerryAgent_MailStoreProfiles) but the profiles could not be added.

The required ports 443&7071 are opened and the mailmode is set to BOTH.
I can see on the zimbra server that the BES server is comminiacting with the server when trying to add the profiles
Any ideas on this?
thank you!

I have the same issue, new install win2008r2 outlook 2007 + zimbra connector for BES, I can't add a profile

solution received from zimbra support
1. Export the Root CA Certificate from Zimbra server using these command:

Note: Run this command as the root user.

# cd /opt/zimbra/ssl/zimbra/ca

# openssl x509 -in ca.pem -out cacert.der -outform DER
2. Copy the cacert.der file to your BES Server using WinSCP or any such tool.
3. Perform these steps in your BES Server:

Double-click the cacert.der file.
Click Install Certificate.
Click Next in the Welcome screen.
In the Certificate Store screen, select the Place all certificates in the following store option and click Browse.



Select Trusted Root Certificate Authorities and click OK.
Click Next and then Finish.
If a popup appears, click Yes and wait for the message The Import was successful.
4. Done

i know this post is a little old but i wanted to share the solution that support gave us. there is a registry entry that must be changed to allow the acceptance of self-signed certs.
idk if it makes a difference but we're running Windows 2003 Server, Outlook 2007 SP3, BES express v5.0.2 (Bundle 14), and ZCB 7.2.0.517.
the keys are different and the one to edit depends on whether the OS is 32-bit or 64-bit.
32-bit

[DWORD]HKEY_LOCAL_MACHINESOFTWAREimbraAllowInvalidCerts = 1
64-bit

[DWORD]HKEY_LOCAL_MACHINESOFTWAREWow6432NodeimbraAllowInvalidCerts = 1
hope that's helpful. it got us back up and running.

Thanks Chris for your reply, I think thats the reason why BES stops syncing after I upgraded to newer BES connector version!