I AM HAVING TROUBLE ACTIVATING AN ACCOUNT AFTER REMOVING / ADDING TO A NEWLY INSTALLED BESX. ENTREPRISE ACTIVATION TIMES OUT WITH CONNECTING TO SERVER ON THE DEVICE. I HAVE THE DREADED "STILL HANDLED BY DESKTOP" IN THE MAGT LOG BUT
I ONLY GET THIS FOR THIS VERY USER, OTHER ACCOUNTS ACTIVATE FINE
AFTER THE ACTIVATION ATTEMPT THE DEVICE ID IS DISPALYED CORRECTLY ON THE BESX ADMIN INTERFACE AND
I ALSO GET PMDATABASE::OPENNAMEDFOLDER: OPENING EXISTING FOLDER 'BLACKBERRYHANDHELDINFO' IN THE MAGT LOG.
I HAVE BEEN TOLD TO DELETE THE HIDDEN FOLDER 'BLACKBERRYHANDHELDINFO' FROM THE USER ACCOUNT WITH MFCMAPI. HOW DO I DO THAT? I INSTALLED THE PROGRAM ON THE BESX SERVER BUT IT BROWSES THE BESADMIN ACCOUNT (THE ONE SPECIFIED IN BLACKBERRYSERVER_MAILSTOREPROFIE) AND I CAN'T SEEM TO FIND A WAY TO INSTRUCT MFCMAPI TO OPEN A SYNCED USER PROFILE. PLEASE ADVISE.
Still Handled by Desktop with PIN
Still Handled by Desktop with PIN
Tell MFCMAPI to log on with the BlackBerryServer mail profile, that way you should see a list of all the users on BES. Doubleclick on the one with the issue and then rightclick on "BlackBerryHandheldInfo" and choose "erase".