iSync connector errors on calendars, won't sync...

travisbell · Post by **travisbell** » Mon Aug 14, 2006 11:36 pm

Hey guys,
I have 3/4 Macs running the iSync connector perfectly. Problem is, on one of them it reports saying the user isn't allowed to change the shared calendar even though he is a manager for it...
What can I do to troubleshoot this?
Thanks!

14319KevinH · Post by **14319KevinH** » Tue Aug 15, 2006 2:06 am

#1 - Make sure you've got the latest released iSync (0.9.12)
#2 - Check the logs for any errors or exceptions

~/Library/Application Support/Zimbra/com.zimbra./*.log.*

travisbell · Post by **travisbell** » Tue Aug 15, 2006 10:59 am

Hey Kevin,
I see this:
[assert] error: (null)

[assert] where: "ZimbraHelper_main.mm", "IsCalendarSelected", line: 2388
[assert] error: (null)

[assert] where: "ZimbraClient.mm", "-[ZimbraClient session:delCalendar

]", line: 1734
[assert] error: (null)

[assert] where: "ZimbraClient.mm", "-[ZimbraClient session:addExceptionEvent:changeRecords

]", line: 1915
[assert] error: ok

[assert] where: "ZimbraHelper_main.mm", "SyncCalendars", line: 1245
Although I have no idea what it means...

travisbell · Post by **travisbell** » Tue Aug 15, 2006 11:02 am

I also see this,
[ZimbraHelper] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = *** -[ZimbraClient UTF8String]: selector not recognized [self = 0x4859c0] (465)

[ZimbraHelper] cancelling sync (465)

[assert] error: !err

[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2154
Thanks!

James Brinkerhoff · Post by **James Brinkerhoff** » Tue Aug 15, 2006 1:08 pm

Things seem to work fine with 4.0, RC1. However with 3.1.4 it seems that isync fails to authenticate when a shared calendar is accepted.
[assert] error: (null)

[assert] where: "ZimbraClient.mm", "-[ZimbraClient authenticate:]", line: 1272
[assert] error: (null)

[assert] where: "ZimbraHelper_main.mm", "Authenticate", line: 2051
I'm willing to wait till 4.0, just an FYI
-jwb

travisbell · Post by **travisbell** » Tue Aug 15, 2006 1:16 pm

Yes, Contacts and the personal calendars seem to work alright, my issue is with a shared calendar as well.

14319KevinH · Post by **14319KevinH** » Thu Aug 17, 2006 10:51 pm

Guys the best option here is to file a support ticket with support@zimbra.com, and send us a zip file with all the sync logs and the version of the iSync connector your using. This way we can take a look and try to solve it.

travisbell · Post by **travisbell** » Sun Aug 20, 2006 11:29 am

Thanks Kevin.
I have emailed support with my log. Hope she gets fixed up soon!

travisbell · Post by **travisbell** » Mon Aug 28, 2006 12:59 pm

Just an update.
A new version of the iSync connector (0.9.14) was released that seemed to allow me the ability to use shared calendars again. Then starting yesterday (no idea what changed) I can't seem to use it anymore without it erroring out again.
I have emailed support and here's hoping it an easy fix!