iSync v4.1.330

dpedpe · Post by **dpedpe** » Fri Oct 06, 2006 10:14 am

I installed the new iSync release this morning and it trashed my iCal database. I no longer have any of my calendars in iCal, although they do exist on Zimbra, so I'm not freaking out (yet).
Here is the log message from Console:

2006-10-06 09:30:50.173 ZimbraHelper[249] SyncServices precondition failure in [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:f7d3c15e-52cd422e-96f20cd-423ef24a'

set title = Calendar }

[Fri Oct 6 09:30:50 200] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:f7d3c15e-52cd422e-96f20cd-423ef24a'

set title = Calendar } (249)

[Fri Oct 6 09:30:50 200] cancelling sync (249)

[assert] error: !err

[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2229
Oct 6 09:30:50 SHIRAZ ZimbraHelper: [Fri Oct 6 09:30:50 200] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:f7d3c15e-52cd422e-96f20cd-423ef24a'
set title = Calendar } (249)

Oct 6 09:30:50 SHIRAZ ZimbraHelper: [assert] error: !err
[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2229

UPDATED: I did the 'Reset Sync Data...' and selected 'delete info on my mac' and that seems to have fixed things for now.

sculi2000 · Post by **sculi2000** » Fri Oct 06, 2006 12:13 pm

After you installed and were doing the initial sync, do you remember if you clicked 'Cancel' or 'Don't Allow' on any of the dialog boxes that popped up?

dpedpe · Post by **dpedpe** » Fri Oct 06, 2006 1:24 pm

[quote user="sculi2000"]After you installed and were doing the initial sync, do you remember if you clicked 'Cancel' or 'Don't Allow' on any of the dialog boxes that popped up?[/QUOTE]
I clicked Allow on all dialog boxes.

brianberliner · Post by **brianberliner** » Sat Nov 04, 2006 12:56 pm

I had the exact same problem.
Here's my log:
2006-11-04 09:37:41.446 ZimbraHelper[22758] SyncServices precondition failure in [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:d2f42357-b72643f1-8da5f5fc-6d7cae3c'

set title = Calendar }

[Sat Nov 4 09:37:41 200] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:d2f42357-b72643f1-8da5f5fc-6d7cae3c'

set title = Calendar } (22758)

Nov 4 09:37:41 bbmac ZimbraHelper: [Sat Nov 4 09:37:41 200] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = [ISyncConcreteSession pushChange:]: you can't modify a record that doesn't exist: { modify record id 'com.zimbra.syncservices:d2f42357-b72643f1-8da5f5fc-6d7cae3c'
set title = Calendar } (22758)

[Sat Nov 4 09:37:42 200] cancelling sync (22758)

[assert] error: !err

[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2229
Nov 4 09:37:42 bbmac ZimbraHelper: [assert] error: !err
[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2229

Help!

15539sam · Post by **15539sam** » Sat Nov 11, 2006 2:07 am

there's a new version of the isync connector available via the support portal. please give it a shot and let us know how it works.

brianberliner · Post by **brianberliner** » Sat Nov 11, 2006 10:47 am

I finally got this to work by renaming my Mac iCal caldar from "Personal" to "Calendar". Suddenly, things synced.
I would love to use the new version, but do not have access to the support site (I am a Zimbra user through my ISP). If someone can send me the new connector, I will give it a go.
Thanks!
-Brian

phoenix · Post by **phoenix** » Sat Nov 11, 2006 11:19 am

You need to get the connector from the company that provides the service to you, they should have access to the support portal. We can't give you the connector here.

brianberliner · Post by **brianberliner** » Sat Nov 11, 2006 11:26 am

Fair enough. Will do.
FYI, My ISP is Simply Mail Solutions.

They did an excellent job setting up my Zimbra account.

keithop · Post by **keithop** » Sun Nov 12, 2006 5:46 pm

[quote user="brianberliner"]Fair enough. Will do.
FYI, My ISP is Simply Mail Solutions.

They did an excellent job setting up my Zimbra account.[/QUOTE]
Hi Brian,
Thanks for those kind words, we appreciate it!
Latest isync connector should be winging its way to you as we speak, anything else I can help with just let me know,
kind regards,

Keith

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