Suddenly we can't open Zimbra Destkop anymore

General discussion about Zimbra Desktop.
samhast
Posts: 6
Joined: Wed Jul 30, 2014 7:49 am

Suddenly we can't open Zimbra Destkop anymore

Postby samhast » Fri Jan 10, 2020 8:19 am

Hi,

Yesterday everything was ok, now in our company everyone receives this error when we try to open zimbra desktop:

127.0.0.1 refused to connect.

What went wrong? Can anybody help us!


Lewis-H
Posts: 49
Joined: Wed Jan 01, 2020 11:28 am
Contact:

Re: Suddenly we can't open Zimbra Destkop anymore

Postby Lewis-H » Fri Mar 13, 2020 1:18 pm

An error often generates an exception stack which helps pinpoint where it was originated in the code. An exception stack looks something like this:
Code: service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync.java:147)
at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:118)
at com.zimbra.c s.datasource.DataSourceManager.importData(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:327)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:300)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:357)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:282)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.cs.mailclient.CommandFailedException: LOGIN failed: LOGIN failure. Server Error-Please try again after some time.
at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:94)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:80)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendLogin(ImapConnection.java:118)
at com.zimbra.cs.mailclient.MailConnection.login(MailConnection.java:205)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync.java:143)
... 9 more
In the ZD UI window, use Shift+F6 to reveal the status bar on the bottom. Click on the Settings icon at the right end of the status bar and select Tools -> Error Console. Then click "Errors" on the top to filter out non-error information. If there are any errors they will be helpful in debugging your issue.

I hope this helps!
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