Unable to Empty Trash

General discussion about Zimbra Desktop.
Impulse2020
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Joined: Tue Mar 24, 2020 3:30 pm

Unable to Empty Trash

Postby Impulse2020 » Tue Mar 24, 2020 4:23 pm

When I try to empty my deleted email folder by clicking "empty trash", the screen turns a cloudy white color and I`m unable to click yes to confirm that I want to empty trash. Has anyone experienced this and/or does anyone know what is causing this or how to resolve this?


phoenix
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Re: Unable to Empty Trash

Postby phoenix » Tue Mar 24, 2020 5:50 pm

Which browser and how long has this been happening? Have you tried another browser to see if the problem happens there as well. Is this actually Zimbra Desktop or the web UI to the ZCS server?
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Bill

Rspamd: A high performance spamassassin replacement

Per ardua ad astra
Impulse2020
Posts: 3
Joined: Tue Mar 24, 2020 3:30 pm

Re: Unable to Empty Trash

Postby Impulse2020 » Wed Mar 25, 2020 5:16 pm

Hi Bill, The company I work for actually resells Zimbra and our customer signs in through webmail-basic.impulse.net, I believe it is the web UI through the ZCS srever. He said that he has tied many different browsers such as Safari, Chrome and a few others, he didn`t mention them all. When he goes to preferences and changes the client type from Standard to Advanced the issue no longer happens. Although, he prefers to use the Standard client.
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L. Mark Stone
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Re: Unable to Empty Trash

Postby L. Mark Stone » Wed Mar 25, 2020 7:36 pm

The Standard (HTML only) web client is deprecated. Please advise the customer to use the Advanced (Ajax) client.
___________________________________
L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
Zeta Alliance http://www.zetalliance.org/
Impulse2020
Posts: 3
Joined: Tue Mar 24, 2020 3:30 pm

Re: Unable to Empty Trash

Postby Impulse2020 » Wed Mar 25, 2020 9:16 pm

Thank you Mark.

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