Sudden Sync error (INVALID_REQUEST)

General discussion about Zimbra Desktop.
Gregory Amarante
Posts: 1
Joined: Fri Sep 12, 2014 11:20 pm

Sudden Sync error (INVALID_REQUEST)

Postby Gregory Amarante » Wed Feb 13, 2008 9:54 am

Just started getting this error today. Have had no sync problems prior. Does anyone have any ideas?

---------------------------------

2008-02-13 10:36:05,788 ERROR [sync-timer-gamarant@bucknell.edu] [mid=2;] offline - sync failure: gamarant@bucknell.edu

com.zimbra.common.service.ServiceException: invalid request: missing required attribute: tz

ExceptionId:gamarant.bucknell.edu:sync-timer-gamarant@bucknell.edu:1202916965788:1ca1dd7275d29d99

Code:service.INVALID_REQUEST

at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:224)

at com.zimbra.common.soap.Element.checkNull(Element.java:227)

at com.zimbra.common.soap.Element.getAttribute(Element.java:195)

at com.zimbra.cs.service.mail.CalendarUtils.parseRecur(CalendarUtils.java:421)

at com.zimbra.cs.service.mail.CalendarUtils.parseInviteElementCommon(CalendarUtils.java:909)

at com.zimbra.cs.service.mail.CalendarUtils.parseInviteForCreate(CalendarUtils.java:121)

at com.zimbra.cs.service.mail.SetCalendarItem$SetCalendarItemInviteParser.parseInviteElement(SetCalendarItem.java:76)

at com.zimbra.cs.service.mail.ParseMimeMessage$InviteParser.parse(ParseMimeMessage.java:129)

at com.zimbra.cs.service.mail.SetCalendarItem.getSetCalendarItemData(SetCalendarItem.java:150)

at com.zimbra.cs.service.mail.SetCalendarItem.parseSetAppointmentRequest(SetCalendarItem.java:200)

at com.zimbra.cs.mailbox.InitialSync.setCalendarItem(InitialSync.java:668)

at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem(InitialSync.java:554)

at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:200)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:94)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:77)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:124)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:107)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:93)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:61)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)


jjzhuang
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Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

Sudden Sync error (INVALID_REQUEST)

Postby jjzhuang » Wed Feb 13, 2008 11:08 am

Could you please file a bug? Thanks for catching this!
xtrac
Posts: 28
Joined: Fri Sep 12, 2014 10:19 pm

Sudden Sync error (INVALID_REQUEST)

Postby xtrac » Thu Feb 21, 2008 8:43 am

Folks,
Similar error, should I file a different bug ?
2008-02-21 14:20:56,733 DEBUG [sync-timer-waterford@fesp.ie] [] offline - resuming initial sync

2008-02-21 14:20:56,733 ERROR [sync-timer-waterford@fesp.ie] [] offline - sync failure: waterford@fesp.ie

com.zimbra.common.service.ServiceException: invalid request: missing required attribute: md

ExceptionId:peter:sync-timer-waterford@fesp.ie:1203603656733:8c274a82967dc1a1

Code:service.INVALID_REQUEST

at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:224)

at com.zimbra.common.soap.Element.checkNull(Element.java:227)

at com.zimbra.common.soap.Element.getAttributeLong(Element.java:196)

at com.zimbra.cs.mailbox.InitialSync.syncFolder(InitialSync.java:426)

at com.zimbra.cs.mailbox.InitialSync.syncContainer(InitialSync.java:375)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:191)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:176)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:164)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:107)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:93)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)
Thanks
-Roy
jjzhuang
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Joined: Fri Sep 12, 2014 10:24 pm

Sudden Sync error (INVALID_REQUEST)

Postby jjzhuang » Thu Feb 21, 2008 1:33 pm

This is a different issue from the first one. Please file a bug and reference this forum thread. Thanks!
xtrac
Posts: 28
Joined: Fri Sep 12, 2014 10:19 pm

Sudden Sync error (INVALID_REQUEST)

Postby xtrac » Thu Feb 21, 2008 4:04 pm

Done,
Thanks
-Roy
jjzhuang
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Sudden Sync error (INVALID_REQUEST)

Postby jjzhuang » Thu Feb 21, 2008 5:47 pm

Roy,
Are you really on edison? Please note that edison is not supported for sync

with desktop. Thanks!
rajahd
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Posts: 148
Joined: Fri Sep 12, 2014 10:27 pm

Sudden Sync error (INVALID_REQUEST)

Postby rajahd » Thu Feb 21, 2008 6:29 pm

Just today one of my accounts stopped syncing. The following appeared each time a sync was attempted in the log file:
[quote]2008-02-21 17:59:53,625 ERROR [sync-timer-me@domain.com] [] offline - sync failure: me@domain.com

com.zimbra.common.soap.SoapFaultException: auth credentials have expired

ExceptionId:chef:sync-timer-me@domain.com:1203638393609:3404581094b93b7f

Code:service.AUTH_EXPIRED

at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:99)

at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:243)

at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:219)

at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:251)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:295)

at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:282)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:649)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:630)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:626)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:90)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:77)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:127)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:107)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:93)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:85)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

2008-02-21 17:59:53,625 WARN [sync-timer-me@domain.com] [] offline - SoapFaultException: auth credentials have expired[/quote]
Note that other accounts on the same server were still syncing fine. I tried restarting ZD to no effect. However, after I logged into the Zimbra UI via a web browser ZD started connecting again. Any ideas?
jjzhuang
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Joined: Fri Sep 12, 2014 10:24 pm

Sudden Sync error (INVALID_REQUEST)

Postby jjzhuang » Thu Feb 21, 2008 7:33 pm

Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks!
rajahd
Advanced member
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Posts: 148
Joined: Fri Sep 12, 2014 10:27 pm

Sudden Sync error (INVALID_REQUEST)

Postby rajahd » Thu Feb 21, 2008 9:42 pm

[quote user="jjzhuang"]Looks like a bug. Please file it. We should catch AUTH_EXPIRED and reauth/retry transaction. Thanks![/QUOTE]
Done.
Bug 24910 - Does not reauth when auth credentials have expired
xtrac
Posts: 28
Joined: Fri Sep 12, 2014 10:19 pm

Sudden Sync error (INVALID_REQUEST)

Postby xtrac » Fri Feb 22, 2008 2:01 am

[quote user="jjzhuang"]Roy,
Are you really on edison? Please note that edison is not supported for sync

with desktop. Thanks![/QUOTE]
Yes, quite sure :D If I had of paid more attention to the product page, I would have noticed it said 4.5+, apologies for wasting your time, great product though.
Regards
-Roy

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