How to I cleanup error messages

General discussion about Zimbra Desktop.
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COD
Posts: 4
Joined: Sat Sep 13, 2014 2:52 am

How to I cleanup error messages

Post by COD »

When I installed Zimbra Desktop (IMAPing to Exchange 2003) I deleted the Exchange public folders from Desktop. However, I get hundreds of error messages everyday telling me that I don't have permission to delete shared folders. So I need to either bring back the folder icons so I can set them to not sync, or otherwise tell Zimbra to strop trying to delete them.
How do I do this?
jmhe
Outstanding Member
Outstanding Member
Posts: 830
Joined: Fri Sep 12, 2014 11:42 pm

How to I cleanup error messages

Post by jmhe »

Can you show us one such error message ?
[quote user="COD"]When I installed Zimbra Desktop (IMAPing to Exchange 2003) I deleted the Exchange public folders from Desktop. However, I get hundreds of error messages everyday telling me that I don't have permission to delete shared folders. So I need to either bring back the folder icons so I can set them to not sync, or otherwise tell Zimbra to strop trying to delete them.
How do I do this?[/QUOTE]
balusss
Posts: 44
Joined: Fri Sep 12, 2014 11:41 pm

How to I cleanup error messages

Post by balusss »

jmhe:

how to remedy the errors i get like this:

-->

2009-05-29 13:45:00,406 DEBUG [mid=2] [] datasource - Local folder '/Trash/Sent Items' was deleted

2009-05-29 13:45:00,407 INFO [mid=2] [] datasource - Remote folder 'Trash/Sent Items': deleting folder

2009-05-29 13:45:14,084 ERROR [mid=2] [] datasource - Unable to delete remote folder

com.zimbra.cs.mailclient.CommandFailedException: DELETE failed: The specified mailbox is a pre-defined mailbox and cannot be deleted.

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:186)

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:182)

at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:96)

at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:82)

at com.zimbra.cs.mailclient.imap.ImapConnection.delete(ImapConnection.java:196)

at com.zimbra.cs.datasource.RemoteFolder.delete(RemoteFolder.java:74)

at com.zimbra.cs.datasource.ImapFolderSync.deleteRemoteFolder(ImapFolderSync.java:463)

at com.zimbra.cs.datasource.ImapFolderSync.checkTrackedFolder(ImapFolderSync.java:448)

at com.zimbra.cs.datasource.ImapFolderSync.syncFolder(ImapFolderSync.java:123)

at com.zimbra.cs.datasource.ImapSync.syncRemoteFolders(ImapSync.java:216)

at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:193)

at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:152)

at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:88)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)

at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:361)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:437)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

COD
Posts: 4
Joined: Sat Sep 13, 2014 2:52 am

How to I cleanup error messages

Post by COD »

Here is an example of the error messages.
Product name: Zimbra Desktop

Product version: 1.0

Build ID: 1537

Release type: R

OS Platform: Windows XP x86 5.1

Time of event: 2009-05-29 08:05:28

Error type: DELETE failed: Access denied.

Item ID: 321

Error summary: Synchronization of folder 'Public Folders/Add Team/Email Tests/Manager2 Email' disabled due to error: Unable to delete remote folder
----------------------------------------------------------------------------

Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=79):

----------------------------------------------------------------------------
Failed request: C70 DELETE "Public Folders/Add Team/Email Tests/Manager2 Email"
----------------------------------------------------------------------------

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

----------------------------------------------------------------------------
com.zimbra.cs.mailclient.CommandFailedException: DELETE failed: Access denied.

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:185)

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:181)

at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:95)

at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:81)

at com.zimbra.cs.mailclient.imap.ImapConnection.delete(ImapConnection.java:196)

at com.zimbra.cs.datasource.RemoteFolder.delete(RemoteFolder.java:69)

at com.zimbra.cs.datasource.ImapFolderSync.deleteRemoteFolder(ImapFolderSync.java:467)

at com.zimbra.cs.datasource.ImapFolderSync.checkTrackedFolder(ImapFolderSync.java:452)

at com.zimbra.cs.datasource.ImapFolderSync.syncFolder(ImapFolderSync.java:127)

at com.zimbra.cs.datasource.ImapSync.syncRemoteFolders(ImapSync.java:209)

at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:186)

at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:145)

at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:88)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)

at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:361)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)
----------------------------------------------------------------------------
5218dac
Advanced member
Advanced member
Posts: 63
Joined: Fri Sep 12, 2014 11:32 pm

How to I cleanup error messages

Post by 5218dac »

I filed a bug for this: Bug 38384 – Better failure handling for remote folders that cannot be deleted
3244vmahajan
Advanced member
Advanced member
Posts: 138
Joined: Sat Sep 13, 2014 1:00 am

How to I cleanup error messages

Post by 3244vmahajan »

Can you provide details of how you configured the exhange public folders so that get synced by zdesktop?
Thanks.
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